Enhance customer and organizational experiences
Improved customer and organizational experience and efficiency
Improved and efficient customer communications
Maximize utilization and benefit from greater flexibility and future proof your organization .
A recognized innovative and product-agnostic industry leader
End-to-end contact center solutions and services
Atos is uniquely positioned in the Communication and Collaboration Services (CCS) space with our in-depth understanding of existing and emerging technologies.
Atos will position you and your organization to be part of the technology journey, continuously working with you to develop your organizational and customer experience and service in these changing times.
We partner with you to initially understand your organization before working jointly to source, implement and manage your contact center solution.
Immersive consulting ensures we learn about your organization so we can provide the best technology and service:
- Vendor-agnostic approach providing a portfolio to accommodate all customer needs
- Specialists in automation, integration, call flow and functional process for new and legacy systems
- Audit existing solutions to improve efficiency
- Technology roadmap for future-proofing user and customer experience
Our expert team has no boundaries when helping you to optimize your business:
- AI platforms and bots grasp customer intent to automate digital conversations
- Intelligently orchestrated customer journeys provide the right information to the right agents at just the right moment
- Better home working with improved efficiency, automation and disaster recovery for a more flexible and decarbonized organization
We leverage established project and transition methodologies to deliver best in practice services:
- Integrators providing a seamless omnichannel/multichannel experience
- Hybrid solutions capitalize on existing investments
- Standards-based and tailored offerings
- A transition journey for your technology and your customer
- Based on end-to-end ownership of your transformation
Leverage our expertise for an efficient workforce and customer experience:
- A range of service levels that meets your requirements
- Full or modular support package tailored to your needs
- Value-added operational support
- An operational structure to cater for all, from remote monitoring to fully managed services
- Regular operational reviews and performance checks to ensure steady innovation
Global travel leader transforms user experienceA global market leader in travel was facing growing demand. Read how Atos consolidated the company’s existing fragmented estate into a centralized omnichannel solution for 7,000 agents with standardized reporting. The transformation resulted in an outstanding user experience and a reduction in operating costs.
Outsourcing to meet rapidly changing expectationsA UK bank had the challenge of meeting a rapidly changing market and consumer expectations.
Consequently, in partnership with Atos, this organisation was able to enhance customer service and cost-efficiency via an outsource of its entire operations.
The transformation involved 4,500 agents joining Atos, including all customer service channels and technology.