Communication and Collaboration Services

Transform customer and user experience

Digital Contact Center Solutions

Enhance customer and organizational experiences

Quality

Improved customer and organizational experience and efficiency

Technology

Improved and efficient customer communications

Productivity

Maximize utilization and benefit from greater flexibility and future proof your organization .

Trust

A recognized innovative and product-agnostic industry leader

End-to-end contact center solutions and services

Atos is uniquely positioned in the Communication and Collaboration Services (CCS) space with our in-depth understanding of existing and emerging technologies.

Atos will position you and your organization to be part of the technology journey, continuously working with you to develop your organizational and customer experience and service in these changing times.

We partner with you to initially understand your organization before working jointly to source, implement and manage your contact center solution.

Trusted advisor

Immersive consulting ensures we learn about your organization so we can provide the best technology and service:

  • Vendor-agnostic approach providing a portfolio to accommodate all customer needs
  • Specialists in automation, integration, call flow and functional process for new and legacy systems
  • Audit existing solutions to improve efficiency
  • Technology roadmap for future-proofing user and customer experience

Contact us to learn more about our Advisory Services for the Digital Contact Center >

Automation

Our expert team has no boundaries when helping you to optimize your business:

  • AI platforms and bots grasp customer intent to automate digital conversations
  • Intelligently orchestrated customer journeys provide the right information to the right agents at just the right moment
  • Better home working with improved efficiency, automation and disaster recovery for a more flexible and decarbonized organization

Contact us to learn more about our Contact Center Automation services >

Transformation

We leverage established project and transition methodologies to deliver best in practice services:

  • Integrators providing a seamless omnichannel/multichannel experience
  • Hybrid solutions capitalize on existing investments
  • Standards-based and tailored offerings
  • A transition journey for your technology and your customer
  • Based on end-to-end ownership of your transformation

 

Contact us to learn more about our Contact Center Transformation services >

Service Management

Leverage our expertise for an efficient workforce and customer experience:

  • A range of service levels that meets your requirements
  • Full or modular support package tailored to your needs
  • Value-added operational support
  • An operational structure to cater for all, from remote monitoring to fully managed services
  • Regular operational reviews and performance checks to ensure steady innovation

Contact us to learn more about our Services Management services >

Client stories

Global travel leader transforms user experience

A global market leader in travel was facing growing demand. Read how Atos consolidated the company’s existing fragmented estate into a centralized omnichannel solution for 7,000 agents with standardized reporting. The transformation resulted in an outstanding user experience and a reduction in operating costs.

Client stories

Outsourcing to meet rapidly changing expectations

A UK bank had the challenge of meeting a rapidly changing market and consumer expectations.
Consequently, in partnership with Atos, this organisation was able to enhance customer service and cost-efficiency via an outsource of its entire operations.

The transformation involved 4,500 agents joining Atos, including all customer service channels and technology.

Client stories

Transforming a health insurance contact center

This geographically distributed health insurance contact center was out of support and troubled by unreliability. After a comprehensive review, Atos transformed the contact center to provide a stable environment and improve customer communication and access. The transition roadmap migrated 3,000 agents in a single step over a single weekend.

Key contacts

Daniel Pikon

Head of Horizontal Portfolio and Alliances Communication and Collaboration Services Practice