Transform materiovigilance and enhance patient outcomes.
Assurance:
Multi-country, multi-lingual support for contact centers
Regulatory compliance:
Meet regulatory reporting timelines and requirements
Cost efficiency:
Reduced operational cost without compromising on quality
Operational excellence:
Increased operational efficiency, and continuous improvement
Transform materiovigilance and enhance patient outcomes
Post market surveillance (PMS) plays an important role in driving the product quality, performance and safety of a medical device. The regulations for PMS and vigilance reporting are highly evolving and there is a greater need to enhance patient outcomes while implementing an effective PMS system.
Atos is a digital transformation leader and brings in deep domain expertise in PMS / materiovigilance. We have a successful track record in helping companies with process optimization / transition, digital implementation, PMS and vigilance operations, complaints handling and regulatory compliance.
Complaints handling operations:
- Case intake and review
- Complaints processing
- Regulatory evaluation
- Regulatory reporting
- Contact center solutions
- AI / RPA / digital solutions
Contact us to learn more about complaints handling operations >
Medical device vigilance:
- PMS plan and report (PMS/ PSUR)
- Post market clinical follow-up (PMCF) plan/report
- Field safety corrective actions & notice (FSCA/FSN)
- Clinical evaluation plan and report (CEP/CER)
- e-Medical device reporting (eMDR)
- Manufacturer incident report (MIR)
- AI, analytics & RPA solutions
Find out more
Contact centers
Customers have more influence and control over needs fulfillment than ever before. How well you know them, support them and value them is critically important to business success.
The Malthouse Surgery Telephony Project
The Malthouse Surgery (based in Abingdon) is the largest of 82 practices in Oxfordshire, with close to 20,000 patients. They regularly receive in excess of 1,000 calls per day.
Key contacts

Sourav Gupta
Global Portfolio Manager, Life Sciences