Life Sciences - Medical Devices

Reduce risk and boost efficiency with automated PMS and vigilance solutions

Post Market Surveillance

Transform materiovigilance and enhance patient outcomes.

Assurance:

Multi-country, multi-lingual support for contact centers

Regulatory compliance:

Meet regulatory reporting timelines and requirements

Cost efficiency:

Reduced operational cost without compromising on quality

Operational excellence:

Increased operational efficiency, and continuous improvement

Transform materiovigilance and enhance patient outcomes

Post market surveillance (PMS) plays an important role in driving the product quality, performance and safety of a medical device. The regulations for PMS and vigilance reporting are highly evolving and there is a greater need to enhance patient outcomes while implementing an effective PMS system.

Atos is a digital transformation leader and brings in deep domain expertise in PMS / materiovigilance. We have a successful track record in helping companies with process optimization / transition, digital implementation, PMS and vigilance operations, complaints handling and regulatory compliance.

Complaints handling operations:

  • Case intake and review
  • Complaints processing
  • Regulatory evaluation
  • Regulatory reporting
  • Contact center solutions
  • AI / RPA / digital solutions

Contact us to learn more about complaints handling operations >

Medical device vigilance:

  • PMS plan and report (PMS/ PSUR)
  • Post market clinical follow-up (PMCF) plan/report
  • Field safety corrective actions & notice (FSCA/FSN)
  • Clinical evaluation plan and report (CEP/CER)
  • e-Medical device reporting (eMDR)
  • Manufacturer incident report (MIR)
  • AI, analytics & RPA solutions

Contact us to learn more about medical device vigilance >

Client Stories

EU MDR post market surveillance support

A global healthcare company with specialities in eye care, aesthetics, surgical and pharma devices partnered with Atos to help them achieve EU MDR compliance in the Post Market Surveillance (PMS) area which covered creation of the PMS plan, PMS reports and PSURs for ~150 product families. This achieved quality and compliance with 30% cost savings.

Read the client story >

Client Stories

US-based global healthcare company

A US based global healthcare company has acquired a business division of a top medical device company and partnered with Atos to help them with transitioning to a new complaints management system and provide business operations support, delivering 42% cost savings and a 30% increase in productivity.



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Contact centers

Customers have more influence and control over needs fulfillment than ever before. How well you know them, support them and value them is critically important to business success.

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The Malthouse Surgery Telephony Project

The Malthouse Surgery (based in Abingdon) is the largest of 82 practices in Oxfordshire, with close to 20,000 patients. They regularly receive in excess of 1,000 calls per day.

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Key contacts

Sourav Gupta

Global Portfolio Manager, Life Sciences

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