Telecommunication transformation

Redesign telco customer journeys and user experiences

CX & BSS Transformation

Create the optimal customer experience

Customer journey:

20% higher Net Promotor Score from consistent omnichannel experiences

Competitive edge:

10% more market share based on telco gross sales

Cost reduction:

45% lower IT expenses for customer engagement and BSS

Digital by design:

S6-month longer customer lifetime and 5% less churn with a mobile-first omnichannel strategy

End-to-end digital transformation journey

Telco customers set the bar for consumer expectations. If you aren’t giving them a seamless and omnichannel experience, personalized content and performant customer service, they’ll quickly switch providers. Atos works with telecommunications companies around the world to transform their digital strategies and designs across:

  • Customer experience
  • Business and operating models
  • Organization and workplace
  • Analytics and intelligence
  • Architecture
  • Governance, risk and compliance

We can help you define and execute strategies to transition and optimize your business.

Customer Insights and Strategy

Work with us to drive personalized customer engagement. Together, we’ll gain a deeper understanding of your customers to define modernized customer acquisition and retention strategies by exploiting real-time analytics (on customer usage and perception) through AI and connected intelligence.

Contact us to learn more about Customer Insights and Strategy >

Customer Experience Design

Use our CX design services to provide the best customer experience. We develop personas to take customer views and expectations into account. Then we design your user experience to optimize and personalize the journey with a prototype, wireframe, and web/mobile design and development.

Contact us to learn more about Customer Experience Design >

Digital Business Support Systems (BSS)

Atos BSS transformation services enable customer-centric business operations and digital engagement with agile applications architecture, digital business framework and lean operation framework.

Contact us to learn more about Digital Business Support Systems (BSS) >

Creative Technologies

Increase customer satisfaction and interaction with our disruptive and data¬-driven technologies (conversational AI, augmented/virtual/mixed reality, voice chatbots etc.) to create hyper-personalized solutions.

Contact us to learn more about Creative Technologies >

Client Story

AI – powered chatbot for T-Mobile NL

Atos and partner Google Cloud are delivering a scalable AI chatbot to T-Mobile Netherlands.
T-Mobile uses the chatbot on its customer website and social media channels, with integration to its customer and product databases, improving customer experience. Outcomes:


  • Streamlined customer queries
  • Increased customer satisfaction
  • Reduced costs

Read the press release >

Find out more

Partnership with Colt for a Contact Center as a Service solution

Atos and Colt announced partnership to deliver a best-in-class Contact Center as a Service solution.

Read the press release >

Atos leader for Managed Workplace Services

Atos Positioned as a Leader in 2020 Gartner Magic Quadrant for Managed Workplace Services in both Europe and North America

Read the press release >

Key contacts

Jaap van Mechelen

Head of Global Telecom Media & Technology Portfolio

Linkedin | Mail

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