Create the optimal customer experience
20% higher Net Promotor Score from consistent omnichannel experiences
10% more market share based on telco gross sales
45% lower IT expenses for customer engagement and BSS
Digital by design:
S6-month longer customer lifetime and 5% less churn with a mobile-first omnichannel strategy
End-to-end digital transformation journey
Telco customers set the bar for consumer expectations. If you aren’t giving them a seamless and omnichannel experience, personalized content and performant customer service, they’ll quickly switch providers. Atos works with telecommunications companies around the world to transform their digital strategies and designs across:
- Customer experience
- Business and operating models
- Organization and workplace
- Analytics and intelligence
- Governance, risk and compliance
We can help you define and execute strategies to transition and optimize your business.
Customer Insights and Strategy
Work with us to drive personalized customer engagement. Together, we’ll gain a deeper understanding of your customers to define modernized customer acquisition and retention strategies by exploiting real-time analytics (on customer usage and perception) through AI and connected intelligence.
Customer Experience Design
Use our CX design services to provide the best customer experience. We develop personas to take customer views and expectations into account. Then we design your user experience to optimize and personalize the journey with a prototype, wireframe, and web/mobile design and development.
Digital Business Support Systems (BSS)
Atos BSS transformation services enable customer-centric business operations and digital engagement with agile applications architecture, digital business framework and lean operation framework.
Increase customer satisfaction and interaction with our disruptive and data¬-driven technologies (conversational AI, augmented/virtual/mixed reality, voice chatbots etc.) to create hyper-personalized solutions.
AI – powered chatbot for T-Mobile NLAtos and partner Google Cloud are delivering a scalable AI chatbot to T-Mobile Netherlands.
T-Mobile uses the chatbot on its customer website and social media channels, with integration to its customer and product databases, improving customer experience. Outcomes:
- Streamlined customer queries
- Increased customer satisfaction
- Reduced costs
Read the press release >
Find out more
Partnership with Colt for a Contact Center as a Service solution
Atos and Colt announced partnership to deliver a best-in-class Contact Center as a Service solution.
Jaap van Mechelen
Head of Global Telecom Media & Technology Portfolio