Digital Workplace

Real-time intelligent care

Intelligent Care Center

Free your employees to focus on the bottom line

Increase productivity:

Effective self-help and more intuitive contact channels

Delight the user:

CSAT measurement and follow-up improve UX

Omnichannel:

Multichannel integrated support fits user needs and preferences

End to end:

User journey analytics reduce tickets and refine service quality

Real-time intelligent care

A new generation of users requires a new support experience. Some are using their personal devices and services to get their jobs done and more are working remotely than ever before. It’s no longer enough to offer only voice-based helpdesk from a call center. Omnichannel help and interactive support is essential to employee satisfaction as well as productivity.

Atos Digital Workplace helps you to transform the way your employees consume support services, so they benefit from automation, cognitive analytics and intelligent virtual agents. We take an omnichannel approach to supporting them wherever they are, whatever their devices are.

Intelligent Care Online & Live

Our Intelligent Care Center is an interconnected support center that offers several contact channels suited to your user needs and preferences.
It embeds Artificial Intelligence to support end-users through chatbot and voicebot and empowers Service Desk agents to better serve the users. Automatic real-time chat translation allows to easily serve users in any language.

Contact us to learn more about Intelligent Care Online & Live >

Intelligent Care Local

We facilitate all types of on-site interactions to support end users in real time. Our Intelligent Care Local services include:

  • Break-fix support
  • Tech Bars and virtual Tech Bars
  • Enhanced remote resolution
  • Vending machines and lockers

Contact us to learn more about Intelligent Care Local >

Atos Virtual Assistant

The Atos Virtual Agent (AVA) offers a fully managed chat, chatbot and voicebot service focused on providing end-user IT support and helping to successfully solve issues. With that, employees can solve many issues quickly and easily, resulting in a better employee experience and less time lost.

Contact us to learn more about Atos Virtual Assistant >

Tech Bars

With Tech Bars on-site at your location, we provide highly experienced centralized support, guidance and training adapted to the users’ needs. Your employees will have the consumer support experience they expect that suits their workstyle.

Contact us to learn more about Tech Bars >

Mobile Support

Atos offers a variety of mobile support options, from our proprietary OneContact mobile app to MS Teams integrations and standard market solutions.

OneContact is a mobile support app with a simple, intuitive interface and full integration into the Intelligent Care Center. Some features include:

  • Context and location-based services
  • Anytime access to help, information and updates
  • Ability to talk or start a web chat with an agent

Contact us to learn more about Mobile Support >

OneCollect Lockers and Vending Solution

Enable hardware provision and return that’s safe, easy and always on. Our vending solution provides quicker, easier access to everyday peripherals and IT consumables. And we combine them with smart lockers for higher value or larger items.

Contact us to learn more about OneCollect Lockers and Vending Solution >

Customer stories

Creating a new digital workplace at pace

The independent regulator of health and social care in England, Care Quality Commission (CQC), has an ambitious vision for a more targeted, responsive and collaborative approach to regulation so that more people receive high-quality care. To achieve this, CQC wanted to transform how it works and collaborates, both internally and externally, with Atos as its trusted partner.

Outcomes

  • Streamlined costs and higher sustainability
  • Higher personal productivity
  • Easier collaboration

Read the client story >

Find out more

Embrace employee empowerment in the midst of business, technological and societal change

We expect to see further transformation in the way that products are designed, making it easier to interact with technology through new user interfaces and experiences.

Read more in Journey 2024 >

Key contacts

Markus Schoen

Portfolio Product Manager, Digital Workplace