Improving customer experience in the after-sales services journey
1.5% savings on total claims cost
Reduced warranty claim-processing time
Quality with profitability:
Increased revenues by using certified manufacturer parts
Increased recovery of warranty cost from suppliers
Atos offers after-sales services solutions to enhance your customer experience. We deliver innovative platforms that ensure user trust, reduce the number of claims, improve quality, increase revenue, and optimize your warranty processes.
With more than 10 years of expertise in warranty management systems and partnerships with market-leading vendors, Atos provides dedicated solutions that give you more control over your products’ lifetime value.
Warranty Management Solutions
We provide an end-to-end platform to streamline warranty processes, campaigns, part returns, and supplier recovery. Our platforms leverage data science to identify claim anomalies to enhance business rules, and ML to predict warranty claim acceptance or denial when claims are filed.
Blockchain Warranty Solution
Our mobile app lets customers control their personal data and enhances the product experience. It leverages digital maintenance records to fight fraud and increase security across the supply chain. It also logs all maintenance activities to improve trust in the reseller ecosystem.
Warranty support for a leading commercial vehicle manufacturerA North American carmaker worked with Atos to migrate more than 2,000 dealers across several business units from a legacy warranty system to a new one with digital enhancements. The new system provides warranty support on iPad, integrates with telematics, and features an intuitive dealer dashboard.
- Reduced cost by identifying suspicious warranty claims
- Increased aftermarket revenue
- Reduced human effort/errors in monitoring claim-processing rules
- Additional time for preventive actions
- Improvement in service quality
Read more >
Find out more
Digital Customer Experience: Turning customer insight into business value
Deeper insight and improved omnichannel engagement must create value at every step of the client’s digital journey.
Disregard the disruption
Digital transformation is accelerating the automotive industry. Every aspect of production, ownership, on-road experience and environmental impact are disrupted by advances in digital technology. See how you can stay ahead of the curve.
Manufacturing Practice Lead
Global Head of Blockchain
Jorge Baydal Castello
Manufacturing Offering Manager