Orchestrate 360° citizen-centric services
Experience:
Improved citizen experience at physical and digital touchpoints
Agility:
Simplified digital service design and deployment
Efficiency:
Reduced service complexity across organization boundaries
Trust:
Service security, privacy and resilience by design
Designing and developing the citizen-centric services of tomorrow
All eyes are looking to the public sector for leadership on many levels. How do you build the truly citizen-centric services of tomorrow with e-gov programs always available across physical and digital touchpoints? And how do you build the trust that improves the citizen experience?
Atos provides essential digital services to public sector organizations around the world. When everyone’s looking to you, look to us for 360° Citizen Experience services to lead your citizens through:
- Pandemic recovery
- Smart communities, cities and nations
- Digital services for citizens and businesses.
Citizen Experience Strategy
Our expert team can help you shape the right strategy for the experience you want to provide your citizens. Our services include:
- Experience maturity assessment
- Demographics and citizen requirements analysis
- Voice of the citizen/VoP/VoR surveys
- Analytics-based CX and behavior analysis
- Idea generation and testing
- Proofs of concept and value
- CX program definition
Learn more about Citizen Experience Strategy services >
Citizen Experience Design
Embed our expertise in the design of your citizen experience. We can help with:
- Citizen personas development
- Journey design and optimization
- Prototyping and Wireframing
- Interaction design
- UI/visual design development
- Web/mobile design and development
- Design sprints
Learn more about Citizen Experience Design >
Citizen Experience Development
After strategy and design, Atos also has a wealth of capabilities to assist with developing your citizen experience, including:
- Technical advisory
- Solutions architecture
- CX and engagement platforms
- Digital marketing
- Enterprise content and digital asset management
- XR/VR/AR, digital media, voice and no-UI approach
- AI-enabled bots
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Citizen Experience Continuous Optimization
Any CX program will fail user expectations if it gets stagnant. Continuously optimize yours with Atos services, such as:
- Behavioral analytics
- Goal conversions analysis
- KPI/metrics tracking
- NPS/CSAT optimization
- Experience performance optimization
Learn more about Citizen Experience Continuous Optimization > >
Find out more
Toward the new normal: finding the right balance
The COVID-19 crisis has changed our society fundamentally. Explore both the challenges and the opportunities for governments and citizens in the new hybrid society.
Digital customer experience
Turning customer insight into business value: Deeper insight and improved omnichannel engagement must create value at every step of the customer’s digital journey.
Key contacts

William Binnie
Global Head of Experience at Atos

Kay Hooghoudt
Group VP and Head of Strategic Business Development, Public Sector & Defense at Atos