Enable superior citizen-centric experience

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Orchestrate 360° citizen-centric services

Experience:

Improved citizen experience at physical and digital touchpoints

Agility:

Simplified digital service design and deployment

Efficiency:

Reduced service complexity across organization boundaries

Trust:

Service security, privacy and resilience by design

Designing and developing the citizen-centric services of tomorrow

All eyes are looking to the public sector for leadership on many levels. How do you build the truly citizen-centric services of tomorrow with e-gov programs always available across physical and digital touchpoints? And how do you build the trust that improves the citizen experience?

Atos provides essential digital services to public sector organizations around the world. When everyone’s looking to you, look to us for 360° Citizen Experience services to lead your citizens through:

Pandemic recovery
Smart communities, cities and nations
Digital services for citizens and businesses.

Citizen Experience Strategy

Our expert team can help you shape the right strategy for the experience you want to provide your citizens. Our services include:

Experience maturity assessment
Demographics and citizen requirements analysis
Voice of the citizen/VoP/VoR surveys
Analytics-based CX and behavior analysis
Idea generation and testing
Proofs of concept and value
CX program definition

Learn more about Citizen Experience Strategy services >

Citizen Experience Design

Embed our expertise in the design of your citizen experience. We can help with:

Citizen personas development
Journey design and optimization
Prototyping and Wireframing
Interaction design
UI/visual design development
Web/mobile design and development
Design sprints

Learn more about Citizen Experience Design >

Citizen Experience Development

After strategy and design, Atos also has a wealth of capabilities to assist with developing your citizen experience, including:

Technical advisory
Solutions architecture
CX and engagement platforms
Digital marketing
Enterprise content and digital asset management
XR/VR/AR, digital media, voice and no-UI approach
AI-enabled bots

Learn more about Citizen Experience Development >

Citizen Experience Continuous Optimization

Any CX program will fail user expectations if it gets stagnant. Continuously optimize yours with Atos services, such as:

Behavioral analytics
Goal conversions analysis
KPI/metrics tracking
NPS/CSAT optimization
Experience performance optimization

Learn more about Citizen Experience Continuous Optimization > >

Client Story

NS&I moves from offline to digital interactions

NS&I, the UK government bank, wanted to fully transform from a paper-based organization to be customer-centric and digital-first.

With the help of Atos CX services, NS&I has:

Enabled instant access to all of its services anytime, anywhere
Dramatically improved self-service
Accelerated offering launch by 8x
Reached 85% user satisfaction scores

Read the client story >

Find out more

Toward the new normal: finding the right balance

The COVID-19 crisis has changed our society fundamentally. Explore both the challenges and the opportunities for governments and citizens in the new hybrid society.

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Digital customer experience

Turning customer insight into business value: Deeper insight and improved omnichannel engagement must create value at every step of the customer’s digital journey.

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