Public Authorities Public Efficiency

Enable superior citizen-centric experience

360 Citizen Experience

Orchestrate 360° citizen-centric services


Improved citizen experience at physical and digital touchpoints


Simplified digital service design and deployment


Reduced service complexity across organization boundaries


Service security, privacy and resilience by design

Designing and developing the citizen-centric services of tomorrow

All eyes are looking to the public sector for leadership on many levels. How do you build the truly citizen-centric services of tomorrow with e-gov programs always available across physical and digital touchpoints? And how do you build the trust that improves the citizen experience?

Atos provides essential digital services to public sector organizations around the world. When everyone’s looking to you, look to us for 360° Citizen Experience services to lead your citizens through:

  • Pandemic recovery
  • Smart communities, cities and nations
  • Digital services for citizens and businesses.

Citizen Experience Strategy

Our expert team can help you shape the right strategy for the experience you want to provide your citizens. Our services include:

  • Experience maturity assessment
  • Demographics and citizen requirements analysis
  • Voice of the citizen/VoP/VoR surveys
  • Analytics-based CX and behavior analysis
  • Idea generation and testing
  • Proofs of concept and value
  • CX program definition

Learn more about Citizen Experience Strategy services >

Citizen Experience Design

Embed our expertise in the design of your citizen experience. We can help with:

  • Citizen personas development
  • Journey design and optimization
  • Prototyping and Wireframing
  • Interaction design
  • UI/visual design development
  • Web/mobile design and development
  • Design sprints

Learn more about Citizen Experience Design >

Citizen Experience Development

After strategy and design, Atos also has a wealth of capabilities to assist with developing your citizen experience, including:

  • Technical advisory
  • Solutions architecture
  • CX and engagement platforms
  • Digital marketing
  • Enterprise content and digital asset management
  • XR/VR/AR, digital media, voice and no-UI approach
  • AI-enabled bots

Learn more about Citizen Experience Development >

Citizen Experience Continuous Optimization

Any CX program will fail user expectations if it gets stagnant. Continuously optimize yours with Atos services, such as:

  • Behavioral analytics
  • Goal conversions analysis
  • KPI/metrics tracking
  • NPS/CSAT optimization
  • Experience performance optimization

Learn more about Citizen Experience Continuous Optimization > >

Client Story

NS&I moves from offline to digital interactions

NS&I, the UK government bank, wanted to fully transform from a paper-based organization to be customer-centric and digital-first.

With the help of Atos CX services, NS&I has:

  • Enabled instant access to all of its services anytime, anywhere
  • Dramatically improved self-service
  • Accelerated offering launch by 8x
  • Reached 85% user satisfaction scores

Read the client story >

Find out more

Toward the new normal: finding the right balance

The COVID-19 crisis has changed our society fundamentally. Explore both the challenges and the opportunities for governments and citizens in the new hybrid society.

Read more >

Digital customer experience

Turning customer insight into business value: Deeper insight and improved omnichannel engagement must create value at every step of the customer’s digital journey.

Read more >

Key contacts

William Binnie

Global Head of Experience at Atos

Linkedin | Mail

Kay Hooghoudt

Group VP and Head of Strategic Business Development, Public Sector & Defense at Atos

Linkedin | Mail

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