Provide a seamless passenger experience
Clarity:
Keep passengers informed, increasing satisfaction & loyalty
Reliability:
Reduce the impact of disruptions & financial penalties
Business value:
Generate business value via an integrated ecosystem
Passenger welfare:
Improve passenger safety and security
Ensuring seamless passenger experience across multi-modal transport
How do you create a seamless 360° contextual passenger experience? And create that across all digital and physical touchpoints?
Atos digital platforms and API integration services can help. They allow transport operators to build or federate to multi-operator mobility as a service (MaaS) ecosystems.
Building on those, our passenger information systems for rail, bus and air keep passengers informed and safe. AI technology ensures information is always up-to-the-minute, whether on physical signage solutions in passenger hubs or in mobile applications
Passenger Information Systems
From passenger travel planning and ticket purchase to up-to-date and relevant travel information, our digital information and signage solutions ensure passengers are in control of their journey:
- For digital signage solutions and mobile applications
- In transport operators’ vehicles and passenger transport hubs
- Displays up-to-the-second information
Contact us to learn more about Passenger Information Systems >
Passenger Assistance
Our Passenger Assistance services connect passengers to transport operators:
- Chatbots enhanced with AI provide automated interaction services for passengers
- Embedded services enable operator kiosks, ticket or intercom systems to connect passengers to passenger service teams
- Customer operations centers provide fully outsourced service centers operating 24x7x365
Baggage Management Systems
Our intuitive solutions and services allow passengers to check bags in at hotels, train stations or at the airport with secure baggage drop services:
- Tailor-made baggage applications
- Ensure the efficient running of airport operators baggage management services
- Transform kiosks and ticket machines
- Provide passenger assistance via remote access and control
Multi-modal Passenger Journey
Whether you’re a transport operator or a transport authority, our integration services can help you integrate timetable, availability, booking and payment information from multiple transportation providers for a complete picture. We then integrate this information with external data sources – including traffic, weather, news and events – for end-to-end mobility as a service.
Contact us to learn more about Multi-modal Passenger Journey >
Find out more
Atos in Rail
Embracing cutting edge innovation to boost safety, sustainability and efficiency
Key contacts
Terry Lobel
Global Head of Retail, Transport and Logistics
