Provide a seamless passenger experience
Keep passengers informed, increasing satisfaction & loyalty
Reduce the impact of disruptions & financial penalties
Generate business value via an integrated ecosystem
Improve passenger safety and security
Ensuring seamless passenger experience across multi-modal transport
How do you create a seamless 360° contextual passenger experience? And create that across all digital and physical touchpoints?
Atos digital platforms and API integration services can help. They allow transport operators to build or federate to multi-operator mobility as a service (MaaS) ecosystems.
Building on those, our passenger information systems for rail, bus and air keep passengers informed and safe. AI technology ensures information is always up-to-the-minute, whether on physical signage solutions in passenger hubs or in mobile applications
Passenger Information Systems
From passenger travel planning and ticket purchase to up-to-date and relevant travel information, our digital information and signage solutions ensure passengers are in control of their journey:
- For digital signage solutions and mobile applications
- In transport operators’ vehicles and passenger transport hubs
- Displays up-to-the-second information
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Our Passenger Assistance services connect passengers to transport operators:
- Chatbots enhanced with AI provide automated interaction services for passengers
- Embedded services enable operator kiosks, ticket or intercom systems to connect passengers to passenger service teams
- Customer operations centers provide fully outsourced service centers operating 24x7x365
Baggage Management Systems
Our intuitive solutions and services allow passengers to check bags in at hotels, train stations or at the airport with secure baggage drop services:
- Tailor-made baggage applications
- Ensure the efficient running of airport operators baggage management services
- Transform kiosks and ticket machines
- Provide passenger assistance via remote access and control
Multi-modal Passenger Journey
Whether you’re a transport operator or a transport authority, our integration services can help you integrate timetable, availability, booking and payment information from multiple transportation providers for a complete picture. We then integrate this information with external data sources – including traffic, weather, news and events – for end-to-end mobility as a service.
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NMBS/SNCB: MaaSThe Belgian Government, together with NMBS/SNCB, encouraged Belgians to take ‘staycation’ holidays across Belgium during the Covid-19 crisis. Atos provided a stable, secure and scalable solution offering Belgians access to their free Tourism Pass, a helpdesk and printing. The solution managed 1,000,000 ticket requests in the first weeks of deployment, reaching 10% of the Belgian population.
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AENA & the Spanish Ministry of HealthAtos developed a hybrid cloud solution and app in just 25 days, using AI to control health and travel information for all air passengers coming to Spain (approx. 200 million passengers each year) . The impact includes increased safety, efficient passenger control, effective track and trace and improved operational efficiency.
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European Transit AuthorityResponsible for an Urban Transport Zone that includes 60 cities and 1.3 million inhabitants, this authority wanted to increase passenger satisfaction.
Atos designed, manufactured, installed and now operates a passenger information solution that provides passengers with real-time route and onward journey information, enhancing passenger experience.
Remote Passenger AssistanceA European metro transport company wanted to provide collaborative remote support for passengers using stations ticketing machines.
Atos implemented a help button on the ticket machine that puts the passenger directly in contact with a customer service agent. This proof of concept demonstrates how integration between ticket machine software and remote assistance capabilities can improve the passenger experience.
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Atos in Rail
Embracing cutting edge innovation to boost safety, sustainability and efficiency