Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content.
You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Managing your cookies

Our website uses cookies. You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button.

Necessary cookies

These are essential for the user navigation and allow to give access to certain functionalities such as secured zones accesses. Without these cookies, it won’t be possible to provide the service.
Matomo on premise

Marketing cookies

These cookies are used to deliver advertisements more relevant for you, limit the number of times you see an advertisement; help measure the effectiveness of the advertising campaign; and understand people’s behavior after they view an advertisement.
Adobe Privacy policy | Marketo Privacy Policy | Pardot Privacy Policy | Oktopost Privacy Policy | MRP Privacy Policy | AccountInsight Privacy Policy | Triblio Privacy Policy

Social media cookies

These cookies are used to measure the effectiveness of social media campaigns.
LinkedIn Policy

Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Skip to main content

Western Power

Connecting people with electricity

Industry: Utilities
Region: Australia

Atos operates a Document Management Platform and ensures an information compliant network in Western Australia.

bluedash

Western Power is a Western Australian State Government-owned corporation with the purpose of connecting people with electricity in a way that is safe, reliable and affordable. They build, maintain and operate the electricity network in the south-west corner of Western Australia. Atos has been chosen for its expertise to set up, configure and operate their document management platform, OpenText.

The challenge

bluedash

The utility corporation needed expertise in operating a document management platform that will capture contracts and documents used for management, as well as support the information management and compliance section. In order to ensure a safe, reliable and affordable connexion between people of Western Australia and electricity, Western Power has chosen Atos to ensure its information compliance through the document management system platform, OpenText.

Download client story

The solution

bluedash

Atos provides a document management solution through software called Open Text, specialized in consulting, systems integration, application management and managed operation services. Atos delivers a fit for purpose solution, on time and to budget. The solution enables Western Power to improve their document management user experience, to provide key document management functionality on a stable and supported system as well as to minimize disruptions to end-users during the cutover period. Western Power is now operating with a system that satisfies regulatory and audit requirements. Atos also provides an insight for future enhancements to Western Power’s information management capability, including workflow and collaboration. To ensure a good experience, Atos’ experts are delivering in house and on-going support to Western Power.

Business benefit

bluedash

Atos is offering an enterprise content management solution that meets client expectations and beyond. The benefits for Western Power are multiple: in-house expertise, compliance with the Government record-keeping legislation, improvement of the aspects of record-keeping management and the administration of control documents, user experience including satisfaction and improved, enhanced efficiency. As of March 2020, Atos achieved a 98% in relation to incident responses and request fulfilment which is well above the requisite Service Levels required. This has enabled Western Power’s customers’ satisfaction to reach 91%.

Related resources

Client story

Gold Coast 2018 Commonwealth Games

The Commonwealth Games have been chosen to partner with Atos to ensure a robust technology infrastructure.

Western Australia

Transformation solution

The GovNext–ICT Program is a critical step in Western Australia’s transformation journey towards a Digital Future.

Industries

Digital business empowerment for utilities

Solutions and expertise for Energy and Utilities industries: boost operational excellence and shape new customer relationships.

Related information

Cybersecurity

Digital Workplace

Multi-sourcing service integration

Our experts

Murray Neville

Program Executive for the WA government GovNext Program

Follow or contact Murray:

Linkedin | Mail

More client stories

bluedash

World-class customer support and SecOps via ServiceNow

Streamlined and efficient service experience

Elevated employee experience ServiceNow manufacturing

Central European healthcare optimized with SAP S/4HANA

Flowing naturally to business efficiency

Upgrading to SAP S/4HANA stimulates business growth

Digitally transforming healthcare in Australia

Scottish Water wastewater network management

Interested in our solutions?