Boost operational excellence and shape new customer relationships

Just look at the changes. Markets are de-regulated – although regulation is stiffer than ever. Renewables already make up 10% of the energy mix. Smart grids and meters point the way to smarter and more discerning customers.

And at the heart of this storm of change, there are unprecedented volumes of data which until now, have barely been used.

It’s time to change that. With 30 years’ specialist contribution to the utility sectors, Atos makes a credible and intelligent guide. IDC positions Atos as a leader in its MarketScape analysis of utility market IT service providers.

We offer specialist insight, for example, how to use real-time analytics in revenue protection from non-technical losses or in the development of new customer services.

At the same time, we sustain focus on operational and business technology driving out cost and preparing the foundation for your digitally enabled future.

70% of utilities will launch major digital transformation initiatives by 2018

Customer transformation challenges

Consider digital transformation for utilities from four perspectives

Customer experience

Customers spend less than ten minutes a year in contact with their service provider. Can you change that with enhanced online relationships?

Operational excellence

Safety always comes first, so how can you boost productivity across your widely distributed workforce without compromising standards?

Business reinvention

Water, gas and electricity are commodities. Can new partnerships, with white goods and building technology specialists, raise your value?

Trust and compliance

Not only are utilities part of society’s essential infrastructure – you hold millions of privileged client records too. How do you ensure full physical and cyber security?

Atos Utilities

In this short video, we ask how utility companies can take advantage of the digital deluge to better serve their customers, manage their resources, and fulfill their environmental responsibilities.

Solutions

Key services for our Utilities clients

Smart Utilities

Exploiting smart grids and meters for agile and responsive service.

Atos Codex for Utilities

Establishing a powerful framework for utilities with Atos Codex Analytics.

Power Generation

Driving operational excellence with a strong nuclear specialty.

Cyber Security

Managing all aspects of security and compliance.

Water and Waste

End-to-end process management with strong automation focus.

SAP Services and HANA

Optimizing SAP and HANA, with special focus on SAP ISU.

What our clients say about us

Enexis leads the way for secure smart meters – Case Study

The drive to introduce smart meters into the Dutch energy market has accelerated, thanks to the initiative shown by Enexis and a successful data encryption solution delivered by Atos.

View our Enexis Case Study