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Boost operational excellence and shape new customer relationships
Just look at the changes. Markets are de-regulated – although regulation is stiffer than ever. Renewables already make up 10% of the energy mix. Smart grids and meters point the way to smarter and more discerning customers.
And at the heart of this storm of change, there are unprecedented volumes of data which until now, have barely been used.
It’s time to change that. With 30 years’ specialist contribution to the utility sectors, Atos makes a credible and intelligent guide. IDC positions Atos as a leader in its MarketScape analysis of utility market IT service providers.
We offer specialist insight, for example, how to use real-time analytics in revenue protection from non-technical losses or in the development of new customer services.
At the same time, we sustain focus on operational and business technology driving out cost and preparing the foundation for your digitally enabled future.
70% of utilities will launch major digital transformation initiatives by 2018
Customer transformation challenges
Consider digital transformation for utilities from four perspectives
Customer experience
Customers spend less than ten minutes a year in contact with their service provider. Can you change that with enhanced online relationships?
Operational excellence
Safety always comes first, so how can you boost productivity across your widely distributed workforce without compromising standards?
Business reinvention
Water, gas and electricity are commodities. Can new partnerships, with white goods and building technology specialists, raise your value?
Trust and compliance
Not only are utilities part of society’s essential infrastructure – you hold millions of privileged client records too. How do you ensure full physical and cyber security?
Atos Utilities
In this short video, we ask how utility companies can take advantage of the digital deluge to better serve their customers, manage their resources, and fulfill their environmental responsibilities.
Solutions
Key services for our Utilities clients
What our clients say about us
Enexis leads the way for secure smart meters – Case Study
The drive to introduce smart meters into the Dutch energy market has accelerated, thanks to the initiative shown by Enexis and a successful data encryption solution delivered by Atos.
View our Enexis Case StudyRelated resources
Positioning Paper
Digital Transformation in Utilities
Explore the impact of digital transformation across a new decentralized utilities value chain, in which analytics come to play a key role.
Program for IoT Utilities
Digital Business at the Edge
Atos has an IoT predictive maintenance framework that helps you identify opportunities to increase asset reliability and yield, where minutes of downtime represent millions in lost revenue.
Blog
Revenue Protection
This blog explores smart grids from security and fraud detection perspectives.
Our experts
Mauro Grimoldi
Energy & Utilities Market Sales Leader
Paul Da Cruz
Global Business Development Director
Franck Freycenon