The challenge

With significant cost reduction pressures and the need to consolidate, standardise and modernise, Exeter IT had embarked on an ambitious transformation. This involved consolidating seven highly disparate departments into one cohesive, future-proofed IT organisation, with a new standard IT operating model. Atos was commissioned to review the IT strategy, organisation, working practices, skills and demand and to make recommendations for the future operating model and its implementation.

The solution

Leveraging Atos’ own IT Operating Model Framework and benchmarking against industry standards, Atos worked intensively through interviews and collaborative workshops with Exeter IT to:

• Rapidly review the maturity of the existing operating model including strategy, principles, functions, organisation and people
• Identify individuals’ day-to-day activities, knowledge, experience and skills
• Provide recommendations to guide development of the future IT Operating Model
• Specify the key stages of the IT Transformation Programme.

Business benefit

• Clear understanding of future key IT capabilities
• Visibility of demand, priorities and activities to inform new organisational design
• Understanding of available skills and gaps to be filled
• Recommendations for the future IT operating model to ensure:
  – Shift from firefighting (operations) to addressing future business (digital) needs
  – Focus on business and supplier engagement
  – Efficient IT service provision
  – Clearer, more consistent view of business requirements and IT strategy
  – Personal staff development paths.