Crisis management and business continuity at La Poste

Powerful Microsoft-based crisis management and business continuity information system lets users collaborate and keeps the French postal service carrying on

At a glance

La Poste replaced its manual crisis-management processes with an automated solution based on Microsoft products. It’s scalable, transparent, flexible, real-time and device-agnostic.

Outcomes

  • Streamlined crisis management and business-continuity planning.
  • Unified 20,000 internal users across 5,000 facilities.

La Poste is a state-owned public limited company; a subsidiary of Caisse des Dépôts and the French State. Carbon-neutral since 2012, it delivers 17.9 billion items worldwide 6 days a week. The La Poste Group is committed to regional coverage with more than 17,000 retail outlets and 15,000 points of access to postal services. The Group is divided into five business units: Services-Mail-Parcels, La Poste Network, Digital Services, GeoPost and La Banque Postale.

Open to change

La Poste was using manual processes to share critical information such as emergency measures and business continuity plans throughout its organization. The organization was prepared, but this traditional top-down approach was entirely one-sided and inflexible. Management wanted to change that. Their vision was a more open and automated process that could add value by allowing information to be modified at each level of the hierarchy.
Bringing their vision to life required a system that could:

    • Unite local branch managers and executive management in a collaborative environment.
    • Publish updatable models of business continuity plans for branches.
    • Analyze reporting of branch updates.
    • Allow new users at all levels.
    • Open up communication with crisis unit and branch managers to consult on crises.
    • Automate the existing manual process of sharing excel files through email.

Apps, automation and agile

La Poste worked with Atos to build and execute a solution based on key components of Microsoft Power Platform for business intelligence, app development and connectivity.

The solution includes Power Apps (specifically canvas app features) and Power Automate to design forms and automate their workflows. SharePoint stores all the documents related to emergency measures, procedures and strategies. A REST API handles scalable data transfer activities and Dataverse stores the activities.

The solution also simplifies assignment of roles, permissions and users’ access to their regions’ websites only.

The project team followed an agile approach to capture ideas and requirements in epics and stories. It took multiple sprints in multiple Power Apps environments during development and go-live.

System input and output are completed on tablet, mobile and desktop devices using canvas apps.

When it matters most

With one app, La Poste can now provide real-time information to all users who handle emergency measures and activities. It improved transparency and is easy to use on desktop as well as mobile devices.

Users quickly receive site information that allows them to understand risk levels and impacts — and align their responses according to accessible plans and procedures.

Why Atos

Atos is a Microsoft Gold Certified Partner with core expertise in Power Services. Our Power Platform Centre of Excellence continuously adds innovations and IP such as in-house tools and accelerators to our capabilities. With more than 180 Power-Platform-certified experts around the world, we’re ready to help you leverage Power Platform and the entire Microsoft product stack to their full extent.

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LinkedIn article

La Poste Group’s new crisis management and business continuity information system

By Thierry Lafon, Crisis Management and Analysis Coordinator, La Poste.

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