The challenge

In today’s highly disrupted Italian energy sector, every company needs to be flexible and lean while offering great customer experiences and innovative services. In order to pursue its growth strategy and increase market share, Illumia needed to digitally transform its operations within a short timescale. To advance these ambitions, Illumia chose Atos as a partner, together with Atos’ comprehensive framework for energy companies, DORA.

The solution

Using DORA as a framework, Atos solution was to transform Illumia’s operating model by customizing the platform where needed – including automated integration with third parties. This created a unique, fully integrated end-to-end digital platform for managing Illumia’s Operations, Finance and Customer Relationships in a seamless way.

Using Atos’ proven design, implementation and change management methodologies, the team took a ‘big bang’ approach to deliver a successful transformation at pace.

Business benefit

The project enabled Illumia to sustain its growth and future-proof its business. DORA ensures lean, real-time business management, together with consistent data integration throughout Illumia’s organization. As a result, Illumia has accelerated time to market and increased its ability to design memorable experiences for its customers. Benefits delivered include:

• Reduction in numbers of full-time employees
• Improved cash flow
• Accelerated processes
• Lower total cost of operating.

With its agile, end-to-end digital platform, Illumia is now ready for upcoming challenges and to embrace ongoing change, including new digital tools to support sales.