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Global energy company

Uniting a complex, multinational digital landscape

Industry: Utilities
Region: Global

By simplifying the IT service strategy of one of the world’s largest energy providers, Atos reduced support and maintenance costs for over 90,000 devices to help generate an initial savings of $6m.

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This multinational energy company is one of the world’s leading integrated electricity and gas operators with customers across five continents. Atos introduced a digital workplace solution that streamlined the company’s end-user support, decreased IT costs and enhanced employee experience.

The challenge

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Managing a complex global workforce of more than 68,000 employees−spread across 33 countries while using 90,000 mobile devices, PCs and laptops−was driving up IT support costs.

Full-scale digital transformation was a challenge for many reasons including the customer’s unsustainable and costly global support landscape, which involved six IT service providers and hundreds of bespoke applications, as well as the company’s vast legacy server environment.

This energy customer required a comprehensive, scalable end-user support approach to cost-effectively sustain its growing global businesses.

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The solution

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Atos designed a phased digital workplace methodology that began by simplifying the ITSM (IT Service Management) provider landscape from six providers to just one. As the provider for all distributed IT functions including management of over 2,000 servers, Atos established unified support procedures to ensure a single harmonized, web-based process for provisioning services across the company’s entire global footprint. Leveraging ServiceNow ITSM, automation allowed faster self-service for common support requests such as password resets, application downloads, service request scheduling and device ordering.

After the initial transformation phase, Atos migrated employees to Microsoft Office 365 and upgraded 30,000 workstations to Windows 10. Atos also established a centralized procurement function to provide access to specialized products and services required by the company’s distributed regions. To ensure security across all workstations and devices, Atos rolled out a system for securely provisioning and managing devices and digital identities by user profile. As part of its digital workplace transformation, Atos introduced tech bars for onsite, in-person support at the company’s main headquarter locations, as well as smart lockers for employees to easily pick up new laptops, shared devices and other assets.

Business benefit

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Atos provided this energy customer a secure, flexible and unified workplace solution, available anytime, on any device. We also helped this customer:

  • Simplify its hardware, software and service provider landscape.
  • Establish a harmonized, global approach to digital workplace services across all of its entities.
  • Realize a 30% year-over-year cost savings, including a $6m savings in the first two years from consolidation of hardware vendors alone.
  • Reinvest the savings into additional innovations such as AWS cloud services to improve secure access and availability to shared data.
  • Improve employee experience via omnichannel support options that provided both choice and flexibility. From the self-service portal to tech bars, employees could take advantage of support options that fit their workstyles.
  • Achieve faster resolution and less downtime using analytics, automation and proactive support to quickly identify and correct commonly occurring issues.

Related resources

Press release

Workplace-as-a-service

Turnkey workplace solution including hardware, 100% cloud based workspace, and all related service for a great workplace experience, excellent security and optimal costs benefits.

Press release

Atos signs major contract with Bayer to provide global Digital Workplace Services

Atos announces that it has signed a major contract with German multinational pharmaceutical and life sciences company Bayer, in which Atos will implement and deliver Digital Workplace Services for Bayer globally. The contract has a term of five years with multiple extension options.

Future of Work

Are you ready for the Future of Work?

“Imagine if you could scan yourself into the office using a chip implanted in your hand. Your robot colleague would greet you and inform you of your first appointment – a virtual call with your counterpart in another country, who would appear in your office as a hologram. Sensing your feelings as you start the working day, the lights and temperature are adjusted to improve your mood.”

Related information

Utilities

Atos Digital Workplace

Secure Digital Workplace Platform

Our experts

Portrait of expert

James McMahon

Head of Atos Digital Workplace
Portrait of expert

Mélanie de Vigan

Workplace Product Manager

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