AccorHotels – Taking care of a critical application in a 5 star services centre – Case Study

AccorHotels trusts Atos to deliver its booking system.

To successfully accomplish its digital transformation, AccorHotels wanted to industrialize the support and development of the strategic and critical system at the very heart of its business: TARS. To achieve this, the world’s leading hotel group has built up a close partnership with Atos, brought to life through the rapid establishment of a tailor-made agile services centre.

TARS (The AccorHotels Reservation System) – which interfaces with Web and mobile applications, the internal reservation centre, hotels, travel agencies and online comparison sites – encompasses around a hundred critical applications operating 24×7. As part of AccorHotels’ ‘Leading Digital Hospitality’ programme, evolving the system should enable a higher proportion of bookings to be made on line, as well as developing mobile functionality and supporting the launch of the Group’s marketplace. So when it came to taking on a tool that is in such high demand (handling an average of 40 million queries and 120,000 bookings a day) and is so critical and strategic, AccorHotels was looking for much more than just a service provider. The Group needed a true partner with whom it could establish a close and trusted relationship, going far beyond ordinary client-supplier interaction.

Following a bidding process that reflected these extraordinary requirements – including a due diligence period during which both shortlisted firms were able to get to know TARS and the teams responsible for it – AccorHotels chose Atos to deliver architecture, technical design, development, testing and level 3 support services for TARS over a five year period.