How to prepare for the hyperautomation journey
If you’re ready to fully harness hyperautomation, we recommend using the following framework:
- Select the right platform and toolset
Hyperautomation is an approach for automating processes using a mix of technologies. Therefore, it becomes extremely important to select the right platforms and tools to support integrations and fulfill your organization's specific automation needs.
- Start with RPA
Start with RPAat the core and combine other technologies to scale automation capabilities.
- Set up a strong foundation
Because hyperautomation utilizes RPA, AI/ML, analytics and process mining/discovery, it is critical to build a strong foundation by engaging cross-functional teams for early adoption
- Form a governance framework
Employ a people-first mindset. This approach delivers some key advantages over a process-first mindset, such as higher use case coverage, greater program scaling and a better overall value return.However, we need to bring both approaches together, as each plays a part in creating a fully automated enterprise. The governance team should ideate through various channels such as crowdsourcing, process mining, task mining, process recording, and workshops.
- Democratize the development
Identify your business-friendly platform, train citizen developers and enable a center of excellence (CoE) for citizen development, deployment and change control mechanisms, and best practices and standards
- Identify AI/ML modules to accelerate the intelligent bot development
Get the required generic pre-packaged modules, such as document understanding, language and speech assessment, and intelligent chatbots.
- Set up a private bot marketplace
Have a central and easily accessible place for reusable bots to accelerate the automation.
- Cashing the check
You don’t want to measure automation by the number of bots. It is important to define an ROI realization body to enforce benefits and apply the capacity created by the automation.
What are the implications of hyperautomation?
- Uneven compliance and increased risk: In a distributed, collaborative environment, you may face compliance issues if the environment is not tightly controlled — for example, while hardcoding user IDs/passwords or logging sensitive information.
- Not cashing the check: If we don’t utilize the earned benefit, what is the point of automation? It happens more often than we expect.
- Upskilling: Upskill your employees to carry out high-value delivery functions.
- Technology: Hyperautomation software elements must be interoperable. Having systems that are plug-and-play can help organizations scale their operations efficiently.
- The risk of creating new silos: The set of power users may become core to the many key business processes that struggle to capture the economies of the talent pool.
By Yash Malge, Head of Robotic Process Automation, Digital Transformation Office – North America
Posted on July 02