Atos and Salesforce

Transforming Customer Experience driving Loyal, Valuable, and Profitable Customers

Atos and Salesforce

Reinvent your digital ecosystem with a unique, adaptive, agile, and automated model. As a Salesforce Platinum Consulting Partner, we have a team of 1,500 associates ready to enable your rapid implementation to deliver new efficiencies at scale.

Our transformation framework provides a full 360-degree view of the customer for sales, marketing, and services with omnichannel communication capabilities and an end-to-end view of enterprise and customer experiences.

Our App Exchange partnership, Right-Fit application modernization model and industry-led accelerators add even more value.

Rapid value with increased marketing precision and sales effectiveness

Speed:

40% faster time-to-market for new experiences and services

Profitability:

30% higher sales effectiveness, lead conversion and revenue

Efficiency:

50% improvement in end-user satisfaction

Costs:

30% lower development costs and reduced technical debt

Our Joint Offerings

Salesforce Sales, Service and Marketing Clouds

Transform your customer experience with services that:

  • Unveil a Customer-360 holistic view and single point of truth
  • Integrate marketing, sales and services
  • Automate and personalize intelligent customer experiences through omnichannel communication and knowledge management
  • Support your processes with AI, automation and workflow
  • Support multi-cloud rollouts
  • Integrate with edge and back-end systems

Salesforce Commerce Cloud

With this standalone cloud-based e-commerce platform, you can get:

  • Multichannel commerce solutions for mobile, social media, web store, stationary store, etc.
  • Salesforce Einstein AI integration
  • Enterprise application integration for the entire Salesforce stack
  • Salesforce content management system and solutions
  • Built-in automation bots and widgets for augmenting commerce services

Salesforce Industry Cloud (vlocity)

Pick your industry-specific cloud platform solutions for B2C, D2C and B2B. They provide:

  • Solutions for communications, media and entertainment, energy and utilities, insurance, health, and public sector
  • Omnichannel capabilities of Salesforce Service Cloud, Enterprise Product Catalog, CPQ, etc.
  • Intelligent service experiences
  • Orchestration of the perfect order through guided selling
  • Customer-360 view

Salesforce App Cloud and Customer 360 Platform

Deliver innovation for your business and IT by:

  • Building innovative next-generation app experiences for the business
  • Build personalized digital experiences fast for multiple form factors
  • Integrate your apps with on-premises as well as cloud-based systems to build the customer 360-degree view
  • Reduce time-to-market using our reusable components library
  • Take a buy-versus-build decision to utilize third-party AppExchange offerings for rapid time-to-market

Salesforce Einstein

Empower your business processes and way of working with Artificial Intelligence (AI). Our services include:

  • Enabling AI for CRM processes improving customer and employee experience
  • Empowering business with data driven actionable insights – Tableau CRM
  • Improving customer satisfaction with Einstein machine learning and automation
  • Smarter customer service with Einstein Bots, Einstein Language and Einstein Vision
  • Seamless deployment of AI with AI as a Service

Salesforce Experience Cloud

Our service offerings for Experience Cloud help you:

  • Build intuitive self-service portal solutions for customers
  • Enable unified business process for partners with partner communities
  • Enriched user experience with tailored branding and persona driven end-to-end journeys
  • Deliver ‘accessibility’ standards compliant services
  • Reduce implementation complexity and deployment time with single platform solution

Use Cases

National Trust – Digital customer engagement during Covid-19

National Trust embarked on a journey to transform its customer relationship management (CRM) system, replacing it with a membership platform aligned to its long-term vision and strategy. Atos enabled this transformation with the implementation of Salesforce platform and its non-profit offerings.

Ulster Bank

Ulster Bank – AI at the heart of business

Ulster Bank, a large commercial bank and one of the traditional big-four Irish banks, upgraded its customer service with the world’s first implementation of Salesforce Einstein. Atos enabled the transformation through the design of a new Salesforce.com solution for customer relationship professionals and helped Ulster engage more personally with customers, driving improved efficiency and customer insights.

Boston Dynamics

Boston Dynamics – SPOT On!

Boston Dynamics captured new market opportunities from COVID for its SPOT robotic products. Eagle Creek, an Atos company, built the SPOT store front, customized their payment and finance portal, and provided multiple integrations to enable business-ready transactions. The B2B platform was operational in two months, and ROI was achieved in less than one week.

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Enhancing B2C interactions with Salesforce CRM

Atos and AWS offer the perfect solution for complex, mission-critical migrations. Together, we combine cutting edge cloud innovation with a deep understanding of the legacy infrastructures of global enterprises – helping you achieve optimum results with minimal disruption.

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Catalog-driven order management

The Atos Autoscaling Platform for Pega dramatically speeds up and simplifies management of your Pega process landscape.

Our Experts

Yann Fattah

VP, Global Alliances and Channels
Sanjay Ghosh

Sanjay Ghosh

Global Lead of Salesforce Portfolio and Pre-Sales