Atos named a digital workplace leader in the U.S. by Information Services Group
Irving, Texas – December 16, 2022 – Atos today announces its recognition as a Leader in digital service desk and workplace support services in the United States by ISG, a leading industry analyst and sourcing advisory firm, in the 2022 ISG Provider Lens™ for Future of Work - Services and Solutions.
The ISG report spotlights Atos leads with strong workplace support and care services powered by analytics and automation, noting the omnichannel support, enhanced productivity, and pioneering the XLA approach.
Atos combines digital service desk and workplace solutions with employee experience services. This holistic approach enables Atos to provide secured, flexible, integrated and ubiquitous digital workplace services. Atos helps organizations increase employee engagement, productivity, supporting business strategy and overall performance, to enable frictionless, hybrid working.
“Today's highly competitive environment emphasizes the importance of people experience in achieving efficiency, performance and wellbeing. ISG’s recognition of Atos as a US leader in digital workplace services is a testament to our commitment to delivering collaborative tools, integrated platforms and personalized services that empower people as the center of sustainable success,” said Javier Ponce, Group Vice President and Head of Digital Workplace Services in Americas, Atos.
“Enterprises in the U.S. are focusing on multiple factors simultaneously, such as enabling hybrid work model, attracting and retaining talent by enhancing employee experience and achieving sustainability goals,” said Mrinal Rai, Manager and Principal Analyst, ISG. “Atos’ leadership ranking in these areas of digital workplace support services is powered by their analytics, automation and cognitive intelligence.”
Atos’ leadership ranking from ISG hinges on three specific digital workplace strengths, including:
- Informed experience approach: Atos has been one of the pioneers of the XLA approach and leverages extensive analytics capabilities to provide an informed, data-driven service portfolio. Proactive experience services analyze UX based on many parameters, which are then fed to digital care center services, such as service desk, virtual assistants and physical and virtual tech bars.
- Atos Virtual Assistant and admin support: Atos Virtual Assistant is a cognitive intelligent interface that provides quick resolution of employee issues and enables human intervention powered by analytics and intelligence. Atos provides journey analytics that helps administrators in faster identification of challenges, event analysis and service quality improvement.
- Atos Intelligent Care Center: Atos allows end users to access their workplace support from any device and any location. It provides users with options to choose from multiple support channels including Microsoft Teams and mobile apps.
The ISG Provider Lens™ 2022 – Future of Work - Services and Solutions analyzes the relevant service providers in the U.S. market, based on a multi-phased research and analysis process, and positions these providers based on the ISG Research methodology.
Atos is a global leader in digital transformation with 112,000 employees and annual revenue of c. € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
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