There are no single-channel businesses anymore. Your customers engage with you and your business through mobile applications, web portals, interactions with your contact centers, and visiting physical locations.
The problem is that the availability of multiple channels does not automatically mean a great customer experience. Moreover, the availability of more cost-efficient channels does not necessarily imply that your customers will feel compelled to use them.
In this context, Customer Journey Analytics from Atos delivers the evidence-based analytics needed for reliable insight into actual customer experience when dealing with your digital channels.
With ClickFox technology, we deliver a timely and accurate picture of the journeys your customers go through – helping you understand what is impacting your customer experience, and gain invaluable insight into the effectiveness of your digital marketing and engagement strategy.
Use this intelligence to shape winning customer engagement strategies, investing where you get the greatest differentiation and return.
Increase customer satisfaction and net promoter scores by 20%
Reduce the operational cost-to-serve by 20%
Target 15% increase in sales and customer demand
20% improvement in predictive modelling and trend forecasting
Why choose Atos for Customer Journey Analytics
If you want your sales, marketing, and customer experience teams to outperform, give them the tools they need to take the lead in a multi-channel business environment.
The ClickFox-based solution from Atos tracks the Customer Journey with precision and quantified insight at every touchpoint. Build business success on facts not instinct.
Customer Experience Transformation
Gain insight for journeys across multiple channels to create and sustain compelling customer experiences.
Increase predictive accuracy of the customer journey by 30-40%.
Improve net promoter scores
Not only will you raise CSAT by 5-10% – you’ll make similar or greater savings in client service costs.
ClickFox is a pioneer in the Journey Sciences, and the only specialized Journey solution certified on Hadoop.
What our clients say about us
“Atos will leap ahead of its competition by applying advanced data connectivity and journey analytics to its Big Data environments to deliver Service Automation and Intelligence Use Cases to its 2,200+ clients.”
Marco Pacelli, ClickFox CEO
Our Customer Journey Analytics proposition is complemented by an extended range of analytics and workplace solutions.
Global Practice Head
Practice Lead NAO
Global Portfolio Head TTS