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Atos Digital Performance Management for SAP

Case Study: Medical Device Manufacturer, UK

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Atos Digital Performance Management for SAP, in partnership with AppDynamics, worked with a leading medical device manufacturer to help them move from reactive to proactive SAP monitoring.

This reactive to proactive business process monitoring has ensured seamless business operations. Our solution has taken the pressure off IT management while also protecting the medical device manufacturer’s bottom line – troubleshooting SAP performance issues faster has kept their production lines flowing.

The challenge

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Like many manufacturers, our customer had been using separate monitoring tools to observe and support their SAP applications around the clock. As much of this work was manual, it was both inefficient and costly.

Even with a technical team available 24/7 to fix issues as they happened, detecting problems before users were impacted was proving impossible. The result was all too negative – production was slowing down, meaning the business was losing revenue.

The solution

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Having insight into potential SAP performance issues is business-critical. It’s an early warning sign which can save significant sums of money.

Atos’s Digital Performance Management for SAP automatically identifies and isolates the root cause of problems before users are impacted. It works by automatically creating the baseline performance for SAP applications using dynamic thresholds. Meaning that finding and fixing anomalies is faster than ever – with real-time alerts and minimal application downtime

Business benefit

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Moving from reactive to proactive monitoring, our customer now has a single view of business process performance which can be shared by both line-of-business and IT.

Real-time SAP monitoring of mission-critical applications ensures seamless operations, plus the dynamic baselines of key metrics help to reduce alerts and enable swift action. As they migrate to the cloud and advance their digital transformation, the manufacturer is also now able to understand business impact and analyze their ROI more easily.

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