About Robert-Jan Streng
Robert-Jan Streng is leading the Pega activities for Global Atos Consulting. His home base is in the Netherlands, where he is managing partner of the Business Process Management competence centre. As a certified Pega architect and a Lean Six Sigma Black Belt, he is working on improving business processes – following the Lean Six Sigma methodology – and where appropriate implement them in Pega. He obtained a PhD in process redesign from Delft University of Technology, on a seminal case study project to improve the supply chain processes of Heineken from the Netherlands to the US, connecting all parties in the value chain. He has carried successful business process improvement projects for renowned organizations in industry sectors such as Energy, Banking, Electronics, Telecom, Public and the United Nations.
Articles posted by Robert-Jan Streng
Properly Designing Exceptions in Business Processes: it depends on the Circumstances
It is a dilemma that every business process designer faces. Imagine that your beautiful, elegant, innovative, easy-to-understand, Lean-based process design – the result of several brown paper workshops with all relevant stakeholders present – covers more than 95% of all cases and situations. Many process architects would be inclined to say: let’s put…