About Paul McCallin
Paul is a highly experienced Head of Insight with a background in operations and customer experience (CX) management for over 20 years. He is adept at designing voice of the customer listening programs and insight ecosystems, designing around customer requirements and business strategy. Paul is invested in new and emerging technologies and approaches that can support our clients in delivering improved customer outcomes and he has a track record in delivering improved CX metrics.
Using data and information to do things better on behalf of clients has been the central theme running throughout Paul’s career. He has extensive knowledge and experience of major digital transformation and technology program delivery across public and private sectors.
Articles posted by Paul McCallin
Why the time for transformation is now
At a time of disruption in the life and pensions industry, traditional players must embrace transformation to be ready for the future. Companies need to meet rising consumer expectations for ‘wow factor’ experiences; they must comply with new regulations and pass public scrutiny; they must handle emerging competitors who advance from every angle; and they must continue to innovate…