About Magnus Schoeman
Magnus is currently a client executive responsible for the relationship with a global life insurance client. In a previous role, Magnus was the Atos client executive for the partnership with Aegon. Ultimately accountable for all the of outsourced activities of administration, underwriting, claims, IT and transformation of Aegon UK’s Protection business, Magnus was responsible for all aspects of the partnership and the overall P&L for the account.
Magnus joined Atos from the UK Post Office where he was responsible for managing their largest service contracts in payments and front office BPO (including Department Work & Pensions and Royal Mail Group). Before this role, Magnus worked in IT services and BPO in Sopra Steria. His background spans 20 years of experience in leading client relationships through growth and transformation in a range of sectors (Financial Services, Insurance, Health, Transport & Logistics, Industrial Minerals).
Magnus is a visiting lecturer at Cranfield School of Management where he specialises in innovation management.
Articles posted by Magnus Schoeman
The innovation and creativity you need is right in front of you
The life and pensions (L&P) industry is not synonymous with elegant, seamless customer journeys. A legacy of ageing systems and complex business processes (exacerbated by a strict regulatory environment) has resulted in what can often be a slow, frustrating experience for consumers. Journeys can sometimes be described as ‘clunky’ and a far…