About Andy Fleck
Andy Fleck has been working in the area of Application Performance Management for the past 20 years. Based in the UK Andy started his career with Mercury Interactive working for one of the original APM start-ups in the late 90s. With Mercury’s acquisition by HP joining Peregrine Systems (the originators of ServiceNow) Andy experience expanding into the wider IT Service Management market. Andy has for the past seven years been focused on expanding Atos Service Management solutions with key APM vendors delivering accelerated value to customers and internal Atos sponsors.
Articles posted by Andy Fleck
The proactive approach to improving business process performance for SAP landscapes
We all know that experiences matter most to our customers. Perceived delays in completing an online store order or attaining value from a paid digital service can quickly result in business lost to the competition. This means organizations need to continuously and proactively take the pulse of the underlying end-to-end business processes that…
Delivering amazing customer experience starts by understanding and preventing the things that can make it less than great
Research shows that companies that earn $1 billion a year earn an additional $700 million over three years by investing in customer experience. It stands to reason then that keeping the business processes that underpin your digital services humming is critical, even after…