Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content.
You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Managing your cookies

Our website uses cookies. You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button.

Necessary cookies

These are essential for the user navigation and allow to give access to certain functionalities such as secured zones accesses. Without these cookies, it won’t be possible to provide the service.
Matomo on premise

Marketing cookies

These cookies are used to deliver advertisements more relevant for you, limit the number of times you see an advertisement; help measure the effectiveness of the advertising campaign; and understand people’s behavior after they view an advertisement.
Adobe Privacy policy | Marketo Privacy Policy | MRP Privacy Policy | AccountInsight Privacy Policy | Triblio Privacy Policy

Social media cookies

These cookies are used to measure the effectiveness of social media campaigns.
LinkedIn Policy

Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Skip to main content

douane.gouv.fr

Setting the standard for a modern public services portal

Industry: Public Sector
Region: France
HQ: Montreuil
Company size: 16 947 employees

“Over the years we have built up a relationship of trust with French Customs, which has enabled us to take a proactive approach and provide end-to-end support for them.”

Jean-Marc Nahlovsky,
Atos

A hands-on project using leading-edge technologies

bluedash

French Customs has created a single new portal that brings together two separate web based systems – one handling transactions and the other its institutional activities – to help modernise interactions with its various audiences and the services it offers. Developed with the help of Atos, using the most advanced technologies and methods, the new portal has won positive feedback from users.

The challenge

bluedash

For French Customs, redesigning what is in effect both the gateway to all its online services and its corporate ‘shop window’ was a huge challenge, with numerous implications. First and foremost, the new portal needed to be built around a powerful, robust and secure architecture.

Download Client story

The solution

bluedash

With its decade-long track record of successfully maintaining the ProDouane system, French Customs turned to Atos to deliver this extraordinary project. Atos drew on its numerous experts and its network of specialist partners to support all the technological, functional and methodological aspects of the project. This included using cutting-edge technologies (including DRUPAL 8, HTML 5, Ansible…) and the latest methods: SCRUM-based agile development, UX/UI to co-develop and optimise reporting, DevOps with users for continuous roll out, security by design…

Business benefit

bluedash

The new portal went live on 2 October 2019, and immediately proved its technical quality with excellent response times and very few glitches reported to the support team. The switchover to the new site was also a major technical operation, with no service interruptions thanks to the back-up portal, which enabled users to access all their usual services throughout the launch.

The new douane.gouv.fr site has been very well received by users, who appreciate the clarity of pathways and the more accessible content that is clearly focused around the tasks they want to carry out. The customer satisfaction rating among business users has jumped eight percentage points compared with ProDouane, and among SMEs it reached an all-time high of 94%.

Related information

Border surveillance and control

NG9-1-1 Security Services

Key Challenges in Homeland Security

Our experts

Jean-Marc Nahlovsky

Project Manager

More client stories

bluedash

UGAP: Leveraging the move to cloud

Intelligent networks and integrated service desk at Siemens Healthineers

Streamlining manufacturing business with cloud-SAP for Siemens

Accelerating WA health system digitalization

Digital workplace services in Solent NHS Trust

Scottish Water and Atos: Partnership in action

Next generation networking delivers connectivity on tap

Putting a bot army to work for healthcare

Interested in our solutions?