AdvantageCare Physicians

Epic achievements for New York medical practice

Industry: Healthcare
Region: New York
HQ: New York, USA
Company size: +2,600 employees

“The custom portal Atos created for a multi-specialty medical practice in the Bronx, New York, was well received by the practices and provided the experience we were seeking for clinicians and patients,”

Venus Jones,
Director, Epic and Revenue Cycle Management at ACPNY

With medical offices across all five boroughs and Long Island, ACPNY is the largest primary and specialty care practice in the New York area, providing quality, personalized care that is focused on the whole patient.

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ACPNY takes a team-based approach to care in which physicians work with nurses, social workers, medical assistants, nutritionists, behavioral health specialists and other healthcare professionals to address patient health from a physical, mental and social standpoint.

The challenge

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AdvantageCare Physicians (ACPNY) reduced IT costs as the first to run an Epic EHR system with more powerful Bull servers — while creating a separate Epic environment for an acquired practice.

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The solution

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ACPNY, the largest primary and specialty care practice in the New York area, depends on technology to support its commitment to quality, personalized team-based healthcare. Atos, a leading global IT services company, has supported ACPNY with comprehensive hosted infrastructure services since 2013. These services include:

  • Server
  • Software
  • Service desk
  • Monitoring
  • SQL
  • Storage and backup
  • Epic electronic health record (EHR) services and management
  • Security
  • Disaster recovery
  • Data center

Business benefit

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AdvantageCare Physicians (ACPNY) reduced expenses with new servers running its Epic EHR systems and created a separate Epic instance for a newly acquired practice with custom branding and data privacy requirements.

Outcomes

  • Reduced server costs 20 percent
  • Migrated more than 400 servers
  • Improved database, Citrix performance by 0.2 to 0.5 seconds with fewer exceptions
  • Provided a separate MyChart instance for a new practice
  • Added more efficient BullSequana S servers to Epic-approved hardware options.

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