Rapid Response Contact Center Services
The potential of COVID relief is in sight, and millions are reaching out for answers
about what to do next. Many organizations are struggling with the dramatic increase in calls and contact.
Whether you are supporting vaccine roll outs at general practices or pharmacies, County, Municipal or State level or you are a large healthcare/corporate provider Atos can help you scale now.
Atos has put together specialized, proven services to get answers to people while supporting overall vaccine management. To address the critical need for inbound questions, Atos can:
- Immediately expand contact capacity, on your terms.
- Complement your existing technology and processes to help answer more calls & online contact.
- Bring processes together so appointments, records and follow ups are integrated and the public know where to go and when.
- We can take it all over, so you can focus on your priorities and really move the needle.
- Plus, Atos rapid response contact center services complement our end-to-end vaccine management solutions for support of your complete value chain.
Let’s talk about how to get started
Schedule a workshop with an Atos expert, today!
Leverage our expertise to design custom solutions that enhance employee experience in your organisation.
Why Atos for Rapid Response Contact Center Services
Immediately solve capacity needs
Launch a contact center
in 48 hours
How does Atos help?
- Add to existing solutions to expand capacity with priority contact center capabilities
- Voice, IVR, recording and more
- Virtual-agent, remote connectivity
- Omni-channel platform
- CRM, application integration ready
Bring processes together
Optimize
workflows
How does Atos help?
- Integrate to the value chain for improved efficiency within 3 weeks
- Performance Mgt.
- QM Analytics
- Smart fulfilment bots
- Supply chain and more…
Outsource when you need to
Get a helping
hand
How does Atos help?
- Rapidly onboard Atos services to handle surge events
- Use the same infrastructure for seamless handover
- From agents to full WITO & managed services
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Inquiry Management as a Service
Leverage the combined power of the global IT services provider Atos and market leading CX platform – CXone.
Why Atos?
Atos is a recognized leader in digital workplace services and modernization by analyst firms such as Gartner, Forrester, ISG, NelsonHall and Everest Group.
Atos goes beyond IT with customer interaction solutions that place customer experience at the core, building around organization outcomes. Atos brings world-renowned industry expertise together with market-leading technologies and partners lead by a commitment to quality through innovation to improve competitiveness.
Our experts
John Brennon
Head of Cloud Contact Center & Unified Communications Practices
