St. Francois County Joint Communications

Answers the call for next-generation 9-1-1

Industry: Local Government and Cities
Region: Missouri
HQ: Missouri, USA
Company size: Agency serves 88,000 people
across 950 square miles in Southeast Missouri

“In my business, seconds mean life or death, Atos’ team understands this; they anticipate what we need and customize solutions to fit our operations.”

Alan Wells,
St. Francois County 9-1-1 Director

Missouri counties modernized their emergency services technology to support mobile devices and future applications.


St. Francois County Joint Communications, a consolidated dispatch center in rural southeast Missouri, saw NG9-1-1 as the path to the future when it needed to replace an out-of-date analog system. The center needed a solution that could meet current standards for call delivery, including better support for wireless callers, and quickly adapt to evolving requirements.

The challenge


The nation’s emergency call system is facing a crisis of its own – aging, obsolete infrastructures that weren’t designed to accommodate today’s wireless mobile society. Next-generation 9-1-1 (NG9-1-1) has emerged to adapt emergency communication services to the needs of a technology-dependent populace, providing the ability to transmit text, images, video and data to 9-1-1 public safety answering points (PSAPs).

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The solution


St. Francois County became the first agency in the U.S. to implement Atos’ OpenScape First Response system and network services, including:

  • OpenScape Voice unified communications that allow 9-1-1 centers to receive and accept calls from different sources (voice, video, SMS, social networks, apps and instant messaging)
  • GEMMA (Global Emergency Management), Atos’ end-to-end emergency management solution
  • Managed network services connecting five PSAP locations across the St. Francois County 9-1-1 service area
  • Migration to a new facility
  • Up-to-date, ruggedized tablets and laptops for the field.

Business benefit


OpenScape First Response accommodates changes in communications technologies to optimize resources, reduce response times and improve reliability. For St. Francois County, new capabilities include:

  • Support for current and future call-delivery standards
  • Ability for any dispatcher to log in and answer calls from any PSAP
  • Detailed location information on wireless callers
  • Single, integrated platform for NG9-1-1 workflow management
  • Turnkey network management yielding 50 percent savings over the legacy vendor.

Related resources

OpenScape First Response


OpenScape First Response

Find out how to integrate voice, video, text and other communication media into your call routing network.

NG9-1-1 Whitepaper


Building a Business Case for NG9-1-1

Learn how to challenge norms and change mindset to create an NGSmart ESInet domain.

Next Generation 9-1-1 Solutions


NG9-1-1 Solution Summary

Next-generation 9-1-1: Transition from legacy enhanced to next-gen (NG) 9-1-1 systems with modern VoIP environments supported by a variety of cloud options.

Our experts

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VP Global Healthcare market

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Director Global Strategy in Cities

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Kamesh Somanchi

Leader Healthcare and Life Sciences

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