The challenge

With over 100 million passengers every year, Air France-KLM positions itself as one Group, two airlines. Across its 12 business domains, its 80,000 staff found it difficult and time-consuming to find and understand the Group’s huge volumes of data.

Atos was engaged to boost the Group’s data program and help implement a comprehensive data strategy, with all the infrastructure, business engagement, governance, processes and tools to make it happen.

The solution

Atos helped create one single interactive platform, organized around staff’s business roles and with the same look and feel across the Group, including:

• Self-service access to full suite of industrialized data tools and services
• Easy-to-use, secure infrastructure
• Automated processes and metadata management
• Joint data lake
• All necessary governance, training and support

Crucially, the program is owned and led by the Group’s 12 Chief Data Officers to ensure business ownership.

Business benefit

• Staff can easily access
  whatever data they need and combine it with external data.

• Time to locate data has been
  dramatically reduced from several months to just a few minutes.
  

• Business domains work together,
  gaining new insights and improving strategic and tactical decision-making,
  for example:

• Optimizing luggage
  delivery by predicting passengers’ behavior
• Improving cash flow by
  accurately forecasting passenger claims
• Optimizing fleet
  management by leveraging rich operational data.