Generative AI at work — How to master human-machine collaboration (Part 1)
Ask ChatGPT anything and it will probably come up with an answer. Since its release, individuals have used OpenAI's chatbot for a wide variety of purposes, easily qualifying it as a top candidate for Time's person of the year. It can come up with new recipes, create poems in the styles of Charles Baudelaire or Robert Burns, learn a new language, or write lines of code faster than any human.
So, what do the versatility and creative capacities of generative AI mean for your organization? The short answer is: It all depends on the context in which it’s being used.
In this blog series, we will explore the potential of generative AI (and its applications such as ChatGPT) from two different perspectives. First, let’s look at the human perspective and in part two, we will examine the IT perspective.
Part 1: What generative AI means for employees
Developing empathy through role playing: Generative AI applications like ChatGPT can adopt a selected role and communicate accordingly, making it possible to learn in reverse while quickly acquiring empathy. For example, as a customer relations agent, I can ask a generative chatbot to play the role of my customers in a fictitious interaction and provide my answer to a request from that customer. It can also evaluate my answer based on the goals I set for myself. Have I been precise enough, empathic enough, and did I provide the customer with relevant information?
Beyond training, the chatbot can also use sentiment analysis to provide agents with relevant advice as they work. Reading the customer’s request, it can decide whether an empathic answer is needed to alleviate the customer’s frustration, or whether the person just needs a factual list of information. I used customer service as an example, but it can also be used to train salespeople or to master a new language.
Generative AI should not be used as a tool to ask workers to do more. Rather, it should help automate basic tasks, giving workers time to perform more complex ones.
Let’s take a look at some work from home statistics compiled by the US Census Bureau:
- Between 2019 and 2022, the number of people primarily working from home more than doubled from 5.7% (roughly 9 million people) to 15.2% (24.4 million people)
- In 2022, about 69% of workers drove alone to work, compared to roughly 76% in 2019. This corresponded to nearly 9 million fewer people commuting alone by private vehicle — 119,153,349 in 2019 compared to 110,245,368 in 2021
- Public transportation commuting fell from 5% of the workforce in 2019 to 3.1% in 2022
- In 2022, the mean commute time was 29.6 minutes
Since the pandemic and rise in work from home, there numerous studies have been published on the potential impact to the environment. However, it isn’t just about mitigating the impact of commuting — it also corresponds to increased energy use at home, which may not have occurred for workers reporting to an office. According to studies conducted by the National Academy of Sciences:
- Remote workers could have a 54% lower carbon footprint compared to onsite workers
- Hybrid workers with two to four workdays at home can reduce greenhouse gas (GHG) emissions by 11% to 29%
- Office energy use is the main contributor to the carbon footprint of onsite and hybrid workers, while non-commuting travel becomes more significant as the number of remote workdays increases
However, the impact on the environment goes far beyond this. Workplaces have the largest impact on carbon emission within the information and communications technology (ICT) scope. In modern IT, 57% of enterprise IT’s carbon footprint is attributable to workplace devices. The area where workplaces can really make a difference comes down to what most of us use every day — our laptops.
The biggest source of carbon in digital workplace is the manufacturing of devices themselves. Most companies replace employee laptops every three to four years, and each new device accounts for more than 300 kg of CO2e (carbon dioxide equivalent) emissions. There are several things that can be done to help mitigate the impact:
- Dynamic PC refresh. This tactic is used to try and extend the device lifecycle by allocating resources to those who use them the most. For example, people using shared machines for single-purpose, low-CPU, low-memory utilization can hold on to a machine much longer because they’re not in front of it all day long and it only needs to perform basic functions. Analyzing the telemetry of how devices are actually being used can be a big part of evaluating who can keep their machine longer.
- Device lifecycle management offers lower-carbon laptop replacement options including performance-based refresh and extended use, refurbishing or remanufacturing.
- Accurately measuring a computer’s usage and the carbon footprint of digital behaviors is key. Atos recently announced the Atos Tech 4 Good Assistant, an application that offers employees real-time feedback about their personal performance against environmental and social parameters. Tools like this can recommend actions such as removing unnecessary programs, turning off the laptop or changing settings on the device.
- The final piece of the sustainable workplace puzzle is to provide consolidated data and recommended actions to IT and CSR leaders. These recommendations allow leaders to closely monitor and manage the organization’s workplace carbon footprint and improve the service’s impact in social value and accessibility. They must be designed to support CSR reporting, which is becoming an increasingly challenging task for organizations across the world. for organizations across the world.
- GenAI now enables us to accelerate how we convert data and analytics from various sources into insights, modeling different scenarios to optimize resource usage in our infrastructure and supply chain and ultimately supporting the sustainability governance to achieve our goals.
Overall, work from home or hybrid work environments can have an impact on the environment and sustainability, but you can make strides toward net zero by assessing your digital workplace and taking steps toward reducing the carbon footprint of your devices.
Atos specializes in sustainability, with stringent goals both for our company and for our clients. If you want to learn how we can help your company reach its carbon footprint goals, I encourage you to learn more about our digital workplace offerings and how they can transform your business.
Posted on: 27/07/2024
