“Atos named once again as a Leader in both Gartner Magic Quadrants for End User Outsourcing Services in Europe and North America 2015”

Paris, 16 September 2015

Evaluation Based on Completeness of Vision and Ability to Execute

Atos, an international leader in digital services, today announces that it has been positioned by Gartner for the third consecutive year as a Leader for End User Outsourcing Services in Europe and North America market according to their completeness of vision and ability to execute.


This report evaluates the abilities of service providers to deliver end-user outsourcing (EUO) services, which includes a comprehensive list of desktop and help desk outsourcing services. Gartner defines desktop outsourcing services as services related to desktop computers, servers, the underlying network infrastructure, the processes and the organization.


According to the Europe report, “Leaders perform skillfully. They have a clear vision of the market's direction and develop competencies to maintain their leadership. They shape the market, rather than follow it.”


Michel-Alain Proch, Senior Executive Vice President & CEO North American Operations at Atos said: “We believe our leadership position in End User outsourcing has been further strengthened this year with the acquisition of Xerox ITO in June. This important acquisition provides us with a stronger and more balanced global presence, which combined with our technical expertise, enables us to better serve our clients worldwide.”


Eric Grall, Executive Vice President for Managed services at Atos, said: “Enabling our clients worldwide to provide a digital workplace for their employees is a key focus for Atos and we are delighted to be named by Gartner as a leader for End User Outsourcing Services in Europe and North America. We believe it is recognition of our commitment to delivering a high quality, secure and flexible services that are easy to access and use on a desktop, tablet or smart phone.”


Atos is committed to transforming the workplace for clients, through new innovative services, providing a journey towards a future workplace, fundamentally different to the one used today. By reinventing the service desk as an interaction center for users, combined with an always available digital workplace, powered by what we define as the third Digital Revolution, Atos is delivering new user centric workplace experiences with the highest levels of user experience, flexibility and simplification. Atos is combing best of breed technologies with innovative service models to deliver a workplace solution that is highly optimized and efficient, whilst at the same time facilitating business reinvention by enabling new working styles.


About Atos


Atos SE (Societas Europaea) is a leader in digital services with 2014 pro forma annual revenue of circa € 11 billion and 93,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defence, Financial Services, Health, Manufacturing, Media, Utilities, Public Sector, Retail, Telecommunications, and Transportation. Atos is focused on business technology that powers progress and helps organisations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Healthcare, Atos Worldgrid, Bull, Canopy, and Worldline.

Required Disclaimer:


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose


  • Magic Quadrant for End-User Outsourcing Services, Europe; by Gianluca Tramacere, Claudio Da Rold, Federica Troni, Eric Goodness; Published: 3 August 2015
  • Magic Quadrant for End-User Outsourcing Services, North America; by David Edward Ackerman, Daniel Barros, Helen Huntley; Published: 19 August 2015

Press Contact:


Caroline Crouch

Email: caroline.crouch@atos.net

Tel: +44 77 33 310086


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