Microsoft Dynamics 365 is a cloud service that enables organizations with end-to-end business management in one system. Dynamics 365 brings together ERP and CRM capabilities into applications that work seamlessly across sales, customer service, marketing, field service, project service automation, financials, operations, and customer insights. Each SaaS application can be deployed easily and independently based on organizational needs and can be continuously built on as those needs change.

Dynamics 365 is designed to empower employees, engage customers, optimize operations and transform business models. By harnessing the power of Microsoft’s most successful technologies, from the familiar Office 365 productivity tools and advanced analytics in PowerBI to built-in artificial intelligence with Cortana Intelligence and Power Apps and Flow (application development tools for the non-developer), Dynamics 365 creates a unified experience across all apps with a Common Data Model. This allows organizations to freely integrate business processes within multiple technologies and extend their business processes.