Atos selected by McDonald’s Belgium for technology support
Brussels, Belgium – 27 October 2022
Atos has signed a contract with McDonald’s Belgium to provide service desk and onsite services over the next five years, assisting over 100 restaurants to serve high customer volumes efficiently.
Providing instant access to service-desk technicians, the Restaurant Technology Service Desk from Atos enables on-site, real-time technical support. This enables McDonald’s restaurants to operate optimally and to focus on its core restaurant operations, maintaining the consistently high customer service levels associated with the world’s pre-eminent fast-service restaurant brand.
Dutch and French speaking service-desk technicians will have direct contact with front-line onsite services teams, allowing technicians to provide continuous support on a range of issues that require in-restaurant presence, such as fixing or installing hardware and changing or deleting devices.
Kristof Vanonckelen, McDonald’s Belgium, said: “We require a one-stop shop for our technical support needs, providing effective tools to ensure our restaurants remain effective and efficient in an increasingly digitally focused environment, and Atos will be instrumental in helping us achieving this.”
Punit Sehgal, CEO Atos Belgium, said: “We are delighted to partner with McDonald’s Belgium to help optimize operations by delivering timely and effective technical and business support. With deep experience providing innovative technology support for the fast-service sector Atos will continue to support McDonald’s Belgium in meeting the evolving requirements to help maintain its leadership position.”
The contract builds on decades of hospitality and restaurant experience by Atos with rich technology expertise in total business transformation, helping fuel long-term growth, and underpinned by customer and employee experiences, smart operations and kitchens, plus sustainable production.
- Atos mixes the right combination of digital experience, industry 4.0 expertise, IoT, and connected knowledge to serve up smart services and solutions that deliver business value. Delivering results quickly, Atos delivers a menu of business outcomes for fast-service restaurant groups, their franchisees, consumers, and local communities.
Atos is a global leader in digital transformation with 112,000 employees and annual revenue of c. € 11 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 indexes.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.