Insurance agility through digital transformation

The ability to adapt becomes the foundation of success in insurance. Changing expectations and the demand for personalization make customer-centricity a prerequisite. This must be the focus of digital transformation in insurance.

Atos enables you to redefine traditional insurance operating models to focus on outstanding customer experience.

Look at where the new value lies – from connected cars to robotic process automation, from real-time analytics and InsureTechs. It’s time to introduce fresh ways of thinking about insurance experience and technology.

As a partner on your digital transformation journey, Atos helps you define effective and sustainable operating models. To help you meet changing customer expectations for business growth by becoming an agile insurer.

50%

Half of all premiums will have a telematics component by 2025

Vision for insurance – Journey 2022

Make the shift from dilemmas to informed decisions

Digital insurance has reached an inflection point. Recent advances in AI, IoT, quantum computing offer new ways to deliver products. Yet they raise Digital Dilemmas as people question the application of technology, data privacy, and new business models.

Such tensions intensify as the boundaries blur between our digital and physical worlds. Today we must consider not only “Could we?”, but also “Should we?”. Machines may be able to take on more of the workload. Still there is a need to bring humans back into the core of decision-making. Journey 2022 is our vision for overcoming these dilemmas. In an on-going series of expert blog articles, we’ll explain this vision as well as three key areas of Digital Dilemmas:

Digital meets physical
Business models and society
Human-centric AI.

Read our latest blogs

“Success will only come if digital dilemmas are resolved through corporate social responsibility, state-of-the-art cyber security standards and close cooperation with the regulators .”

Challenges and solutions associated

Digital transformation drives the Atos proposition for its insurance clients. We’re acutely aware of the need to achieve agility – meeting new customer expectations while optimizing operations and minimizing risk.

Customer experience

For all insurance lines of business, simple, contextualized, omni-channel and transparent now define customer experience. Find out how to build trust throughout the customer insurance journey with personalized products and services creating deeper client relationships.

Operational excellence

On top of IT modernization, robotics and process automation will allow both efficiency and superior service, consistently. Find out how to leverage automated processes, utility platforms and cloud models to slash costs, boost agility and raise customer satisfaction.

Insurance reinvention

New players mean new models – leading insurance brands need to exploit reputation in the new landscape. Find out how to put new societal and technological behavior in the insurance spotlight – from connected cars and driver profiles to smart homes and public spaces.

Trust and compliance

Compliance with changing consumer-protection legislation demands mastery of data protection and adaptation to new open, cloud realities. Find out how you preserve client trust by protecting data, ensuring capital-efficient risk-taking and ensure timely response to both customers and regulatory requests.

Business model innovation by partnering with InsurTechs

With the emergence of InsurTechs, insurers are facing new competitive pressures. At the same time, InsurTechs face challenges with digital consumers who are more empowered now than ever before, data which is exploding and allowing for new business models to be created, while still needing to cope with expanding cybercrime threats and regulations. Our cloud-based InsurTech propositions, engagement program and research, offer new ways to meet the industry’s core transformation challenges head-on.

So how are you going to exploit opportunities to survive and thrive in Financial Services? As a leader in integrating FinTech and InsurTech solutions, answering this question is our primary focus. That is why we established the Atos FinTech program with three clear aims:

Atos FinNet

A FinTech knowledge portal

Atos FinHub

Our Fintech community

Atos FinLab

Your new growth engine.

Find out about all there is to know about our Program and how you can benefit from it as an insurer, or as a Insurtech: here

What our customers say

Global Insurance Company

A global insurance company has harnessed the Internet of Things and real-time data analytics to transform its car insurance business

Aegon

Aegon needed a proven digital transformational partner to rapidly deliver a seamless and intuitive customer journey whilst optimising key background systems