Insurance agility through digital transformation

The ability to adapt becomes the foundation of success in insurance. Changing expectations and the demand for personalization make customer-centricity a prerequisite. This must be the focus of digital transformation in insurance.

Atos enables you to redefine traditional insurance operating models to focus on outstanding customer experience.

Look at where the new value lies – from connected cars to robotic process automation, from real-time analytics and InsureTechs. It’s time to introduce fresh ways of thinking about insurance experience and technology.

As a partner on your digital transformation journey, Atos helps you define effective and sustainable operating models. To help you meet changing customer expectations for business growth by becoming an agile insurer.

Half of all premiums will have a telematics component by 2025

Challenges and solutions associated

Digital transformation drives the Atos proposition for its insurance clients. We’re acutely aware of the need to achieve agility – meeting new customer expectations while optimizing operations and minimizing risk.

Customer experience

For all insurance lines of business, simple, contextualized, omni-channel and transparent now define customer experience. Find out how to build trust throughout the customer insurance journey with personalized products and services creating deeper client relationships.

Operational excellence

On top of IT modernization, robotics and process automation will allow both efficiency and superior service, consistently. Find out how to leverage automated processes, utility platforms and cloud models to slash costs, boost agility and raise customer satisfaction.

Insurance reinvention

New players mean new models – leading insurance brands need to exploit reputation in the new landscape. Find out how to put new societal and technological behavior in the insurance spotlight – from connected cars and driver profiles to smart homes and public spaces.

Trust and compliance

Compliance with changing consumer-protection legislation demands mastery of data protection and adaptation to new open, cloud realities. Find out how you preserve client trust by protecting data, ensuring capital-efficient risk-taking and ensure timely response to both customers and regulatory requests.

Customer Experience

Today’s connected individuals want their financial services to be not only personalized, seamless, consistent and trusted across all channels; they also expect them to be intelligent, contextual and able to anticipate their needs within their digital financial ecosystem.

Daniel Cohen

Head of Financial Services & Insurance