Atos and DCON
Atos partners with DCON, the manufacturer of the Servity platform, to support organizations in managing and improving their IT services in a structured and sustainable way.
Servity is a dedicated IT service management platform that supports standardized and transparent service management practices and is listed within the official PeopleCert tool landscape, where the Servity platform is referenced in the context of ITIL®‑aligned solutions.
The partnership combines DCON’s product expertise with Atos’ long-standing experience in IT service management, consulting, and enterprise delivery. Together, Atos and DCON help customers introduce Servity efficiently and embed it into existing IT environments and operating models.
Servity provides a central management layer for IT services, enabling transparency across service structures, performance, costs, and responsibilities. Advanced analytics and AI support improved visibility and insight, helping organizations manage IT services more effectively and proactively.
Why Atos?
Transparency
1 platform
A consolidated view of services, requests, and operational data, creating clarity across the entire service landscape.
Governance
Structured
Clear service ownership, defined processes, and consistent control across the full IT service lifecycle.
Analytics
Insight-driven
Advanced analytics and AI improve visibility and support more proactive IT service management.
ITIL®4
100% aligned
Designed to support all ITIL®4 practices and provide a reliable foundation for standardized and mature IT service management.
Our joint offerings
Atos and DCON work together to support organizations in establishing transparent, structured, and scalable IT service management. DCON develops Servity as a dedicated IT service management platform with strong capabilities in service catalogues, workflow based automation, and integration into existing IT environments. Atos complements this with consulting, implementation, integration, and operational services to support the introduction and effective use of Servity in complex enterprise landscapes.
The joint offerings are based on Servity’s service centric architecture and established best practice approaches for IT service management. They focus on structuring IT services, supporting consistent service delivery, and providing governance and control across the IT service lifecycle. This includes clear service definitions, ownership models, and standardized processes that support transparency and operational consistency.
Advanced analytics and AI support improved visibility across services and operational data, enabling more informed and proactive service management. Atos supports organizations in adopting Servity within their existing operating models and governance structures, supporting alignment with organizational and operational requirements.
Services
Structuring and managing IT services with clear definitions, ownership, and lifecycle orientation.
Delivery
Supporting consistent service delivery through structured workflows and coordinated service activities.
Control
Providing transparency and governance across service performance, responsibilities, and service changes.
Insights
Supporting consistent service delivery through structured workflows and coordinated service activities.
How we make an impact
Standardized IT Services for the Public Sector
A public sector organization implemented Servity to standardize IT service management and create transparency across services, responsibilities, and performance.
Not sure which technology to choose? We can help you assess your options, including ServiceNow and DCON.
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