March 20, 2019

Happiness as a business model for success

Many businesses and organizations are facing digital disruptions and need to transform their way of working in order to remain successful.  Often the focus is on implementing new technologies, business models and customer services faster and more efficiently. But in placing customers at the heart of their product innovation, employers must also place greater emphasis on creating an exceptional employee experience. After all, how can a customer be expected to love the brand if its employees don’t love it first? With the speed of technology increasing and pressure on…