Atos ranked first in two categories of Whitelane’s 2019 IT Outsourcing Study for Belgium and Luxembourg

Brussels, March 4, 2019

Atos, a global leader in digital transformation, was ranked first in the most recent edition of the yearly BeLux IT Sourcing Study conducted by Whitelane Research, in the category ‘Data centre, managed infrastructure and hosting’ and in the category ‘End-user services and collaboration solutions’. This client satisfaction survey, the most representative in the market, investigates more than 550 unique IT outsourcing relationships held by over 200 of the top IT spending organisations in Belgium and Luxembourg. All industry sectors are represented.

Best in ‘Data centre, managed infrastructure and hosting’
With a satisfaction score of 77%, Atos reached the Number 1 position in the category Data Centre, Managed Infrastructure and Hosting, compared to an overall average satisfaction of 69% for all Service Providers in BeLux.

Best in ‘End-user services and collaboration solutions’
Atos also received the highest satisfaction score in the category End-User Services and Collaboration Solutions. With a score of 80%, Atos remained well above the average of 75%. This score also constitutes an increase with 5 percentage points compared to last year.

“We are delighted with this appreciation from our customers” tells Patrick Hendrickx, Head of Infrastructure and Data Management Atos Belgium & Luxembourg. “Datacenter, Hybrid Cloud and Managed Infrastructure services is since many years the largest activity within Atos and is a key component of our Cloudification Strategy in which we drive and manage Application modernisation and transformation in combination with the move to the Cloud, all resulting in an optimized TCO for our customers. The result of the survey clearly shows that our flexibility to adapt our delivery model to the outsourcing- maturity level and the specific short and long-term objectives of our customers is highly appreciated especially in the mid-sized segment of the market and the public sector.”

“Each year, we are looking forward to the Whitelane survey results, because they reflect our ultimate KPI: our clients’ satisfaction with our services”, explains Antoine Kerrinckx, CEO at Atos Belgium & Luxembourg. “We are extremely pleased with these n° 1 rankings. This recognition, more than anything else, inspires us to continue to raise the bar, in order to serve our clients’ needs better than ever before. Our local teams’ passion, know-how and flexibility are perfectly complemented by the expertise of our global delivery centers worldwide, in order to delight our customers even further in the years to come.”


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