IDM Global Delivery Center

About Us

IDM Global Delivery Center in Sofia provides business communication services for customers in over 40 countries around the globe. The center employs nearly 200 highly qualified engineers, specialized in cloud technologies, networks and communications, operating systems, databases and more.


Ivan Fonchev


Lilyana Ganeva

HR Business Partner


Certified in ISO 9001, 20000 and 27000, we provide a complete set of IT infrastructure management services. Including monitoring of systems and networks, incident and problem management, proactive software and system updates.

Communications & Collaborations

Full Unify Portfolio, UCaaS, SaaS, CCaaS

Network Technology

Cisco, Enterasys, Juniper, Extreme

Cloud Technologies & Data Center Infrastructure

Google Cloud Platform, AWS, Canopy, VMware

Applications Management & Support

Service Now, Zenoss Cloud, BMC Orchestrator, RSP

Operating Systems

Linux, Unix, Windows

Database Management System

MySQL, Oracle

Our services

24/7 Managed Services

Remote System Management

IT Service Management

Infrastructure & Application Deployment, Development and Support


IDM Global Delivery Center


2 Knyaginya Maria Louisa Blvd, TZUM, fl. 4