About Us
IDM Global Delivery Center in Sofia provides business communication services for customers in over 40 countries around the globe. The center employs nearly 200 highly qualified engineers, specialized in cloud technologies, networks and communications, operating systems, databases and more.
Management

Ivan Fonchev
Head

Lilyana Ganeva
HR Business Partner
Competences
Certified in ISO 9001, 20000 and 27000, we provide a complete set of IT infrastructure management services. Including monitoring of systems and networks, incident and problem management, proactive software and system updates.

Communications & Collaborations
Full Unify Portfolio, UCaaS, SaaS, CCaaS

Network Technology
Cisco, Enterasys, Juniper, Extreme

Cloud Technologies & Data Center Infrastructure
Google Cloud Platform, AWS, Canopy, VMware

Applications Management & Support
Service Now, Zenoss Cloud, BMC Orchestrator, RSP

Operating Systems
Linux, Unix, Windows

Database Management System
MySQL, Oracle
Our services

24/7 Managed Services

Remote System Management

IT Service Management

Infrastructure & Application Deployment, Development and Support
Contacts
IDM Global Delivery Center
Sofia
2 Knyaginya Maria Louisa Blvd, TZUM, fl. 4