Maintenance and Support Services
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Managing increasingly complex multi-vendor IT landscapes is difficult and resource intensive. The last thing you want to see is a service outage.
Atos maintenance and support services ensure your IT environments stay up and running – with better protection than standard warranties. We prolong asset lifespans, reduce cost, maximize uptime and minimize efforts, so your people can focus on driving business value.
Whether it’s certified Original Equipment Manufacturer (OEM) – level maintenance or specialized support services, we provide the coverage you need. Plus, our comprehensive service portfolio is designed to address your evolving challenges — up to fully outsourced maintenance.
Our experience, expertise and global reach can transform your maintenance activities, create a more sustainable, safe, cost-effective IT environment, and provide the security and peace of mind you need to compete with confidence.
Atos: Unmatched experience with maintenance and support services
169 000
assets maintained worldwide
1 350+
clients supported
60 000
support tickets handled per year
10 000
on-site interventions each year
Our capabilities
We offer end-to-end maintenance and support services tailored to meet your needs — with mature methodologies, flexible delivery models and transparent reporting refined over 40 years of experience.
With specialized tooling for contract management and ticket management as well as automated incident reporting, we make it easier to detect and respond to outages and issues that impact your bottom line.
Whether you need a point solution or want to lift and shift your entire maintenance activities, our specialized team of maintenance and support experts have the deep experience and OEM certifications to ensure the highest levels of service.
IT support
Our support services ensure your IT environment stays up and running with best-fit SLAs structured to provide better protection than standard warranties.
Maintenance as a Service (MaaS)
Delegate your complex, time-consuming, costly infrastructure maintenance activities to Atos for greater predictability, reliability and a single point of contact.
Predictive Maintenance
Our end-to-end infrastructure monitoring and high availability service helps you reduce incidents and avoid unplanned downtime for your critical systems.
IMACD Services
Execute your Install, Move, Add, Change or Decommissioning (IMACD) projects quickly and efficiently with our reliable time & material delivery model.
Maintenance Optimization Assessment
Let our team of experts analyze your infrastructure maintenance requirements and map out a path to optimize your resources.
Our capabilities
We offer end-to-end maintenance and support services tailored to meet your needs — with mature methodologies, flexible delivery models and transparent reporting refined over 40 years of experience.
With specialized tooling for contract management and ticket management as well as automated incident reporting, we make it easier to detect and respond to outages and issues that impact your bottom line.
Whether you need a point solution or want to lift and shift your entire maintenance activities, our specialized team of maintenance and support experts have the deep experience and OEM certifications to ensure the highest levels of service.
IT support
Our support services ensure your IT environment stays up and running with best-fit SLAs structured to provide better protection than standard warranties.
Maintenance as a Service (MaaS)
Delegate your complex, time-consuming, costly infrastructure maintenance activities to Atos for greater predictability, reliability and a single point of contact.
Predictive Maintenance
Our end-to-end infrastructure monitoring and high availability service helps you reduce incidents and avoid unplanned downtime for your critical systems.
IMACD Services
Execute your Install, Move, Add, Change or Decommissioning (IMACD) projects quickly and efficiently with our reliable time & material delivery model.
Maintenance Optimization Assessment
Let our team of experts analyze your infrastructure maintenance requirements and map out a path to optimize your resources.
Deep Dive
Atos Maintenance
Learn about Atos Maintenance SPOC and how our maintenance portfolio supports your IT environment.
Atos Enhanced Warranty Maintenance
Our enhanced warranty maintenance provides additional support from day one, safeguarding your IT systems.
Atos Service Assurance Satisfaction
Atos service assurance delivers operational excellence, guaranteed service quality and customer satisfaction.
The top three reasons to work with a dedicated hardware support partner
Engaging a single support provider is often easier, cheaper, and more flexible than dealing with multiple OEMs.
Meet our experts
Florence Burnoud
Head of Global Maintenance and Support Services
Dorothée Tonnerre
Head of Global Maintenance Delivery and Partner Management
Jean-Yves Marlet
Head of Global Maintenance Business Development
Sebastien Pelliccini
Global Service Delivery Manager