Atos Expert
About Christopher Casey
Global Head of ServiceNow Innovations
Chris Casey is the Global Head of Innovations on the ServiceNow Solution Consulting team for Atos. He has over 25 years of IT experience covering a broad range of topics. At work, he enjoys keeping up with the ever-changing ServiceNow advancements, and providing thought leadership. While he is not working or caring for his family, he is passionate about writing and recording music.
Christopher Casey
Articles posted by Christopher Casey
Process optimization: The often missed foundation of successful automation
Process optimization: The often missed foundation of successful automation Automation has become a cornerstone of modern transformation efforts within the IT service management (ITSM) and IT operations management (ITOM) ecosystems. Organizations increasingly rely on automation to drive efficiency, improve service quality, and reduce operational overheads. From lowering mean time to resolution (MTTR), to accelerating service request
First impressions of ServiceNow Now Assist Agentic AI
First impressions of ServiceNow Now Assist Agentic AI Agentic AI is a real game-changer for anyone who works around technology. The ability to have an AI agent autonomously make decisions and perform repeatable tasks will positively impact many of us. Recently, I created my first custom Agentic AI use Case and agent on the ServiceNow platform. It was