Atos and Colt announce partnership to deliver a best-in-class Contact Centre as a Service solution
Colt’s CCaaS solution with its impressive voice and cloud propositions integrated with Atos’ Cloud Contact Center solution will further enable enterprises to continue their digital transformations
London, UK, Paris, France, 5 November 2020
Atos, a global leader in digital transformation and Colt Technology Services have today announced a partnership which will see Colt deliver - Contact Centre as a Service (CCaaS) - an omnichannel support offering for enterprises that combines Colt’s cloud-enabled telephony proposition with its global network reach and Atos’ ‘Cloud Contact Center powered by CXone’ offering.
This new solution will enable organisations to provide a seamless experience across all customer interactions – whether by phone, social media, chat or innovative AI capabilities.
CCaaS enables enterprises to continue their cloud migration journeys, by allowing them to virtually deploy contact centres and contact centre agents that are fully integrated into CRM and other critical customer interaction tools. Being powered by the cloud, CCaaS can be supported from anywhere including the home - which is critical in today’s remote working landscape.
In launching this offering, Colt and Atos are striving to transform customer experience by creating a seamless, scalable, one-touch platform that will allow enterprises to better understand their customers. In increasing the analytics and integrations surrounding their customer interactions and by making it simple for customers to communicate with them from their channel of choice, enterprises will be able to reinvent their customer relationships.
Colt CCaaS is underpinned by NICE inContact’s CXone platform, a global leader in cloud CCaaS solutions, aiming to improve the customer experience with their unified omnichannel software delivered via the cloud.
Colt’s CEO, Keri Gilder, said; “Colt enables enterprises’ digital transformations and with CCaaS - large enterprises will be able to become more customer-centric, by communicating with their customers seamlessly across a range of channels. These last few months have taught us the importance of communication and staying in touch with our customers. Now, Colt and Atos are bringing together interaction, communications, collaboration and connectivity to transform how customers interact with enterprises.”
Colt’s voice and network solutions are underpinned by the Colt IQ Network, which is comprised of more than 29 000 on net buildings and 900 data centres globally.
Robert Vassoyan, Head of UCC at Atos, said; “This ambitious partnership cements Atos’ ‘Cloud Contact Center – powered by CXone’ as a leader for CCaaS in Europe and beyond. This collaboration will offer Colt’s customers great value, top tier services, and a true omnichannel contact centre solution which is essential to successful customer experience. In addition, we will carry forward Atos’ commitment to decarbonised digital to Colt’s customers through the inherent green benefits of a cloud solution including a hosting environment devoted to a goal of 100% renewable energy by 2025”.
Paul Jarman CEO of NICE inContact, said; “This new partnership is exciting as it allows the true bundling of services. We are delighted to work together to bring the cloud to thousands of agents and customers across the globe, facilitating exceptional experiences that drive customer loyalty and agent productivity.”
Colt CCaaS will be launching in Europe in Q1 2021.
Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
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Colt strives to transform the way the world works through the power of connectivity. The Colt IQ Network connects 900+ data centres across Europe, Asia and North America’s largest business hubs, with over 29,000 on net buildings and growing.
Colt understands business connectivity requirements and provides high performance and high bandwidth solutions to enable customers’ success, with Colt’s vision centering on being the most customer oriented business in the industry. Customers include data intensive organisations spanning over 210 cities in more than 30 countries. Colt is a recognised innovator and pioneer in Software Defined Networks (SDN) and Network Function Virtualisation (NFV). Privately owned, Colt is one of the most financially sound companies in its industry and able to provide the best customer experience at a competitive price. For more information, please visit www.colt.net.
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