ng-9-1-1
Empowering First Responders
Created to serve the highly specialized requirements associated with Next Generation 9-1-1 (NG9-1-1), Atos Public Safety has developed the most scalable carrier-grade Next Generation Core Services (NGCS) powered Emergency Services IP Network (ESInet) system available in the industry today.
Atos Public Safety’s mission is to serve the nation’s First Responder community as their NG9-1-1 transformation partner, designing custom communication ecosystems leveraging existing investments and assets using Atos’ proven IT modernization methodologies. Atos is the company known and trusted around the world for complex IT program management, bringing the Public Safety industry an end-to-end managed, secured NG9-1-1 network infrastructure.
In the US, Atos Public Safety is working within the 9-1-1 sector arena to modernize, migrate and optimize the way our industry communicates. Using our expertise with carrier grade voice and data delivery systems, Atos brings to the US market proven qualifications, technical leadership and demonstrated expertise in NG9-1-1. Atos is the only company who has deployed carrier-grade, multimedia empowered, private IP network domains with policy and skills-based routing schemes serving domains with over 500,000 calls per day.
Solutions
The Atos Emergency Services IP Network (ESInet) managed service ecosystem provides First Responders with vastly increased situational awareness through the delivery of critical, real-time information from multiple data sources. ESInet ensures that First Responder resources are mobilized in the fastest, most effective way possible.
Next Generation Core Services
A complete NG9-1-1 routing solution that includes border security and conference bridging services.
OpenScape Emergency Router
A NENA i3-compliant Emergency Services Routing Proxy (ESRP).
OpenScape Conference Center
Bridging services provide normalized conference and transfer capabilities across the entire ESInet.
Session Border Controller (SBC) and UC firewall
Provides secure access to critical communications. SBC supports legacy telephony protocols and NENA i3 standards-based SIP signaling.
OpenScape First Response
A browser-based NENA i3-compliant desktop application for processing emergency 9-1-1 calls.
OpenScape Contact Center
Offers Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) with skills-based call routing.
OpenScape Voice
The voice communication system at the core of Atos NG9-1-1, designed to operate in business-critical, carrier-grade environments.
Unify Phones
Client SIP phone endpoints and audio peripherals from Atos Unify.
Access Control Lists
Data access in Circuit is controlled via Access Control Lists. You control your data and who sees it.
Unify Circuit
A team collaboration application based on WebRTC architecture.
Mobile Phones, Desktops, Web Browsers
Circuit enables real-time multimedia communication (voice, video, IM, presence and file sharing) through all popular devices.
Bull Hoox
An ultra-secure tactical 4G/LTE communication solution. A requirement for all first responders.
Bullion S Servers
Bullion x86 servers deliver stellar computing performance, unrivalled scalability and ease of operation.
Advanced Performance Management
Provides 24/7 health checks, threshold monitoring, and cybersecurity threat surveillance.
Security Information and Event Management (SIEM)
Provided through a Security Operations Center (SOC).
Atos Canopy Orchestrated Hybrid Cloud
Enables rapid, secure deployment and management of NG9-1-1 services.
Security Services
Provide safeguards against Distributed Denial of Service and Telephony Denial of Service threats.
Key capabilities
Accessibility
Facilitate the delivery of multi-media and data communications to a wide range of devices, enabling a broad array of services driven by the capture, delivery, and utilization of mission-critical information. A high-speed broadband IP network increases the effectiveness of First Responders and provides accessibility and increased safety to all those they serve to protect.
Security
The Atos NG 9-1-1 Emergency Services IP network adheres to data security policies from a myriad of sources such as the National Institute of Standards and Technology (NIST), National Emergency Number Association’s (NENA’s) Security for NG9-1-1, and local IT and Public Safety agency specific standards. And, we’ve hardened our security through certification with the Department of Defense’s Joint Interoperability Test Command.
Reliability
Network reliability is critical to risk mitigation, and the ability to address and accommodate future network requirements. Atos provides the platinum standard for a reliable infrastructure: carrier-grade reliability (99.9999% uptime) with Active-Active redundant configuration so that no call is dropped, EVER.
Resiliency
We’ve designed an NG9-1-1 Next Generation Core Services (NGCS) powered solution that delivers an IP network designed with all of the network resiliency/reliability principles: full redundancy of interconnections, sites, and access. Its resilience ensures that the highest levels of service are maintained regardless of changes in the operating environment.
Next Generation 9-1-1
Each year 240 million 911 calls are made in United States using analog voice delivery. This public safety technology, however, has yet to meet the demands of the communities it is meant to serve. It’s time to overcome infrastructure and system limitations. Atos’s vision for NG9-1-1 is a unified ecosystem that is accessible, reliable, secure, and resilient. Learn how Atos is enabling the transport of mission-critical emergency communications.
Watch the video.
Related resources
Brochure
OpenScape First Response
Find out how to integrate voice, video, text and other communication media into your call routing network.
Whitepaper
Building a Business Case for NG9-1-1
Learn how to challenge norms and change mindset to create an NGSmart ESInet domain.
Brochure
NG9-1-1 Solution Summary
Next-generation 9-1-1: Transition from legacy enhanced to next-gen (NG) 9-1-1 systems with modern VoIP environments supported by a variety of cloud options.
Report
Improving Collaboration across Federal, State and Local Agencies
Explore how a single platform can manage all your emergency communications.
Whitepaper
Connected Cities: Safety and Security with NG9-1-1
How Atos 9-1-1 ecosystems deliver greater levels of interagency response across a converged communications environment.
Case Study
St. Francois County Joint Communications, Missouri
St. Francois County answers the call for next-generation 9-1-1.
The Atos team
A successful migration to an NG9-1-1 domain requires a partner that has not only transformed some of the largest communications and infrastructure environments in the world, but understands all of the operational nuances of the customer experience inherent in IT transformation. Our team of Public Safety Subject Matter Experts (SMEs) has complementary expertise in every core area required to make your transition to NG9-1-1 a success. Our SMEs are YOUR voice, YOUR advocate, YOUR lifeline into Atos. You can count on these specialists to help lead and transform your 9-1-1 environment. In total, the Atos team has over 40 years of experience setting up public emergency coordination centers, with multi-agency projects that include Police, EMS, Fire, Emergency Management, Federal agencies, Transportation, and Utilities with demanding integration of diverse legacy systems.
Our commitment to public safety
Atos is a global leader in digital transformation with approximately 120,000 employees in 73 countries (14,000 in North America) and annual revenue in excess of $15 billion. Recognized as the market leader for Big Data, Cybersecurity, High Performance Computing and Digital Workplace in both North America and Europe, the company provides mission-critical Public Safety and Security Solutions, Secure Cloud services, Complex Infrastructure & Data Management, Business & Platform solutions, as well as transactional services. Trusted globally to build, secure, manage and transform some of the world’s most mission-critical communications ecosystems, Atos brings Public Safety solutions and expertise rooted in its heritage of innovation through Siemens, Bull and Unify. Atos Public Safety is proud to support the following industry bodies and associations: Major Cities Chiefs Association, Police Executive Research Forum (PERF), APCO International, National Emergency Number Association (NENA), International Wireless Communications Expo (IWCE), NENA Functional and Interface Standards for Next Generation 9-1-1 (i3), and the Industry Council for Emergency Response Technologies (iCERT).
