Digital Workplace as a Service

Modernising at pace

If you’re a UK IT Director or Head of IT responsible for cost, risk, continuity and employee experience, often without a large specialist team, DWPaaS is designed for the reality you operate in: keeping the workplace resilient while modernising at pace.

Designed for UK organisations typically with between 5,000 and 15,000 employees, large enough to need enterprise-grade capability, lean enough to need it without enterprise complexity. Digital Workplace as a Service brings together support, devices, security, automation and experience into a single operating model. No fixed bundles. No enterprise-heavy contracts. No open-ended consultancy.

Positioned for UK organisations under UK commercial governance and delivered by UK-based teams, DWPaaS gives you the scale and consistency of a global operating model with the control and accountability of a UK-led service. For organisations with specific regulatory or security requirements, sovereign delivery options are available, keeping data and operations within defined boundaries without sacrificing capability or pace.

DWPaaS is built around measurable outcomes — from day one

60-65%

Recurring issues resolved without human intervention in live Atos environments

80-85%

Resolution rate achievable in fully optimised environments with AI-driven orchestration

230,000+

Automated transactions per month sustained in a live professional services engagement

50%+

Reduction in ticket-to-user ratio in a live client engagement

Our capabilities

Whatever your starting point, DWPaaS gives you the flexibility to build a digital workplace that fits your organisation today and evolve it as your needs change. Choose the capabilities that matter, configure them the way that works for you, and let us take care of the rest.

Service Desk and Microsoft 365 Operations

Configurable service desk and Microsoft 365 operations — from chatbot and self-service to live chat and voice — with automation-led issue resolution built in.

Automation and Self-Service

Knowledge-first support and orchestration that resolves recurring issues digitally before a ticket is raised, reducing disruption and operational effort.

Device Management and Lifecycle Services

Full device lifecycle from procurement through refresh and responsible end-of-life — with circular and sustainable options available throughout.

On-site and Proximity Support

Flexible on-site support models including scheduled dispatch, dedicated campus resource, smart hands, Tech Bar and Virtual Tech Bar — configured to your locations and culture.

Digital Experience Management

Continuous monitoring of digital employee experience, with DEX insights used to prioritise improvement and track outcomes contractually.

Integrated Workplace Security

Workplace telemetry feeding directly into security operations and governance — security embedded from day one, not bolted on after.

Logistics and On-site Enablement

Device fulfilment, locker management and on-site enablement – the physical layer of the workplace service, managed as part of the same operating model.