Atos launches AI-first Digital Workplace as a Service to empower mid-size companies
United Kingdom – May 21, 2026
Atos, a global leader of AI-powered digital transformation, today announces its Digital Workplace as a Service (DWPaaS), a modular, AI-first, subscription-based offering specifically designed to support mid-market businesses with rapidly deployable enterprise-grade automation, AI and improved employee experience.
Mid-market companies, those with 5,000-15,000 employees, are often underserved in this space, with most providers’ services targeted at large enterprise outsourcing or small managed services contracts. This prevents mid-size businesses from accessing advanced digital workplace solutions, especially those in sectors such as manufacturing, logistics, and retail, which have fundamentally different digital workplace needs than companies that have an entirely office-based workforce.
Atos’ DWPaaS proposition solves this problem through its modular, outcome-based approach, embedded with persona-driven analytics. The service begins with a structured discovery phase centered around questions that determine each business’ specific requirements, allowing them to select the components most relevant to their workforce profile, and generates a pre-calculated price.
DWPaaS implements AI-powered automation from day one, including chatbots configured against a generalised knowledge base covering approximately 85% of common FAQ scenarios out of the box, with integration of customer-specific knowledge as part of a wider 90-day onboarding phase.
Based on existing client data, DWPaaS aims to resolve 60% of tickets through automation by year three, with live chat handling the residual interactions rather than voice channels. It is expected that fully optimised environments can reach 80-85% automation. By preventing issues before tickets are raised and handling those that are raised efficiently, employee productivity and experience will measurably improve. As well as this, customers see direct financial benefits through the service’s value-sharing model, which sees cost-per-user – which is already comparable to the cost of internal IT support – decline as automation matures and service demand reduces.
Lewis Herbert, Head of Digital Workplace, Smart Platforms and Technology Services at Atos UK&I, said, “Digital Workplace as a Service fills the gap that mid-size companies face when having to choose between basic IT support and complex, costly solutions designed for large enterprises. It’s designed to be fast, flexible and outcome-focused from day one, helping mid-size companies thrive in today’s AI-powered digital era by proactively enhancing employee productivity and experience.”
Atos’ Digital Workplace as a Service is available now. More information can be found here.
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About Atos Group
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands – Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.
Press contact
Tessa David | tessa.david@atos.net | +44 (0) 7947 755 911
