Digital transformation for retail banking

Transforming operating models and driving customer experience excellence

Banking transformation

Transforming banking operations and customer experience


Costs optimized:

30% reduction in cost to serve, releasing cash for investment

Modernized platforms and processes:

Driving superior market agility

Customer experience (CX) and retention:

Increased customer loyalty, satisfaction and acquisition by over 25%

Risk, Compliance and Security:

Focus on compliance, fraud and security breaches

Tailored transformation across operations enriching customer experience

We offer end-to-end banking transformation and accelerators designed specifically to help you achieve your short and long-term business and customer experience objectives. Following a proven methodology, we begin by analyzing your organization’s current operating models, tailoring your retail banking transformation and CX activity precisely to your needs.


  • A supported, but fast-paced transformation of your processes, optimization of your technology with the end goal of increasing customer loyalty and delivering an enhanced customer experience
  • With our cybersecurity offerings and Decarbonization Level Agreements (DLAs) we also offer safe, sustainable and compliant banking services for your customers

Banking Operations Transformation

Full transformation of your operating processes and technology platforms

  • Direct access to Atos’s Banking BPO services – designed for future adaptability
  • Introduction to innovative FinTech software solutions from emerging businesses

Contact us to learn more about Banking Operations Transformation >

Customer Experience (CX)

Revolutionize brand engagement, by implementing a rich and unified customer engagement with proven methodology tried and tested through our CX labs

  • Access to our unified customer communications and collaboration (UCC) platform
  • Full range of solutions from contact center to full digital channels with innovative AI and automation for an optimized customer experience

Contact us to learn more about Customer Experience >

Client Stories

Atos and NS&I pioneering business transformation

The UK’s NS&I has successfully pivoted to become a leading digital business. With Atos as a partner, NS&I is now equipped to meet the evolving demands of the sector. Reliant on paper processes and legacy IT, NS&I now has a simple, lower-cost operating model. To drive rapid adoption, Atos and NS&I delivered a major cultural change program and introduced the agility to quickly respond to customer needs.


  • 92% of sales shifted to digital channels
  • Winner of Best Customer Service in Banking and Finance 2019
  • 300% productivity increase

Read the client story >

Find out more

Banking blogs from the Atos expert community

Has retail banking’s digital journey stalled?
By Adrian Davis

Read the blog >

Digital Vision for Banking

There has never been a time of change in the banking industry quite like today. Nor such a wave of innovation and renewal. Explore the key drivers for this seismic shift in the banking sector.

Download white paper >

Data centers in the financial services industry: are you ready?
By Jean-Pierre le Treut

Read the blog >

Key contacts

Carlos Von Prabucki

Head of Banking


Linkedin | Mail

Eddy Claessens

Group Industry Director

Linkedin | Mail

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