Smarter operations and faster customer handling
Cost optimization:
Reduce operating costs by 30%
Customer experience excellence:
Reduced average call handling time in contact centres by 50%
Claims Management:
Reduction from 58 minutes to five seconds
Handling time:
40% time saved in managing customer requests
Vast market expertise to help you invent and shape customer excellence
Serving 16 of the top 30 global insurance institutions, Atos has 10,000 insurance experts, who can offer insight on how to combine intelligent operations and digital technologies with insight, deepen customer understanding and reduce the cost to serve. We make sure you deliver consistently excellent services, exceeding your customers’ expectations and driving customer loyalty. With this in hand, you can concentrate on growth.
Customer Experience
Insurance institutions around the world trust our digital transformation to provide them with:
- Help designing and implementing an anytime, anywhere digital engagement experience platform
- Unified and personalized customer experience excellence through AI, automation and contact center optimization
- Reduced handling time and claims management efficacy
Business Process Transformation for Life & Pensions Protection
Insurance institutions around the world trust our digital transformation to provide them with:
- Intelligent operations, digital technologies and deep insight that delights customers and controls costs
- Improved customer retention and help in moving to a lower variable per-policy cost
- Supporting services that reduce operating costs and release up to 15% of back-office capacities
Find out more
Insurance blogs from the Atos expert community
Insurance in the driving seat of change
By Javier Ponce Suarez
Atos’s Digital Vision for Insurance
There has never been a time of change in the insurance industry quite like today. Nor such a wave of innovation and renewal. Explore the key drivers for this seismic shift in the insurance sector.
Out of necessity, invention: the future of insurance
By Mark Fry
Atos Look Out for Insurance
See the industry trends shaping the future of the insurance industry.
Key contacts
Rahul Aggarwal
Head of Insurance Market
Franck Coisnon
Global Head of Insurance Portfolio