Digital Transformation for Life Insurance & Pensions

Safeguarding your business models for growth

Life Insurance and Pensions Transformation

Smarter operations and faster customer handling

Cost optimization:

Reduce operating costs by 30%

Customer experience excellence:

Reduced average call handling time in contact centres by 50%

Claims Management:

Reduction from 58 minutes to five seconds

Handling time:

40% time saved in managing customer requests

Vast market expertise to help you invent and shape customer excellence

Serving 16 of the top 30 global insurance institutions, Atos has 10,000 insurance experts, who can offer insight on how to combine intelligent operations and digital technologies with insight, deepen customer understanding and reduce the cost to serve. We make sure you deliver consistently excellent services, exceeding your customers’ expectations and driving customer loyalty. With this in hand, you can concentrate on growth.

Customer Experience

Insurance institutions around the world trust our digital transformation to provide them with:

  • Help designing and implementing an anytime, anywhere digital engagement experience platform
  • Unified and personalized customer experience excellence through AI, automation and contact center optimization
  • Reduced handling time and claims management efficacy

Learn more about the Atos approach to Customer Experience >

Business Process Transformation for Life & Pensions Protection

Insurance institutions around the world trust our digital transformation to provide them with:

  • Intelligent operations, digital technologies and deep insight that delights customers and controls costs
  • Improved customer retention and help in moving to a lower variable per-policy cost
  • Supporting services that reduce operating costs and release up to 15% of back-office capacities

Learn more about Atos Business Process Transformation >

Client Story

Modernizing one insurer from the inside out

Aegon has worked with Atos since 2013 for digital, modernization and process outsourcing services. More than 300 of the insurers’ employees transferred to Atos to ensure long-term value. The back office was digitalized and readied for robotic process automation to improve service delivery and shift to an omni-channel experience with 30% lower operating costs.


  • Increased capacity by 15%
  • Improved customer experience scores
  • Reduced IT spend by almost $1 million

Read the client story >

Find out more

Insurance blogs from the Atos expert community

Insurance in the driving seat of change

By Javier Ponce Suarez

Read the blog >

Atos’s Digital Vision for Insurance

There has never been a time of change in the insurance industry quite like today. Nor such a wave of innovation and renewal. Explore the key drivers for this seismic shift in the insurance sector.

Download our opinion paper >

Out of necessity, invention: the future of insurance
By Mark Fry

Read the blog >

Atos Look Out for Insurance

See the industry trends shaping the future of the insurance industry.

Read more >

Key contacts

Rahul Aggarwal

Head of Insurance Market

Linkedin | Mail

Franck Coisnon

Global Head of Insurance Portfolio

Linkedin | Mail

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