Transforming insurance operating models
Reduce operating costs by 30%
15% release of back office capacity leading to better service and increase in NPS
Linking of objectives:
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Retaining intelligent operations while driving customer excellence
Our Business Transformation Services provide insurers with a quicker route to reducing operating costs and delivering better customer outcomes. Our approach combines intelligent operations and digital technologies with insight and deep customer understanding. The results are a lower cost to serve and help to provide the consistently excellent services your customers expect.
- A supported and fast-paced transformation of your processes and reduction of your costs by moving to a lower variable cost per policy.
- Technology optimization and expert interventions focused on the end goal of increasing customer loyalty and delivering an enhanced customer experience.
Transformational Business Process Outsourcing
As the insurance market has changed, labor arbitrage has given way to transformational BPO. We combine intelligent operations and digital technologies with insight and deep customer understanding. That way you can deliver consistently excellent services for your customers.
Labor-intensive processes slow things down. So we combine Robotic Process Automation and cognitive technologies, like AI, to speed up business and IT transformation. Using our own automation platform – SyntBots – we offer you the best ROI for automating business processes, IT operations and product engineering projects.
Our CX practice helps you build a customer-centric culture. With our CX Lab you can experience customer journeys and use insights to implement change. Plus, our omnichannel contact platform gives you a 360° view of all customer interactions.
Data Analytics and AI
Data is critical for growth and competitiveness. The challenge is to turn that data into insights for business value. We will give you an end-to-end approach for data-driven business transformation. Covering everything from ideation to data enablement and deployment at scale and IoT.
Product platform integration
As experts in systems integration, we have a dedicated Center of Excellence with over 700 experts. With more than 50 accelerators, we’ll speed up implementation and reduce costs for your multi-country P&C and Life & Protection product platforms’ integration.
Contact Center transformation
Customer service is the one major competitive advantage. We’ll give you the tools to improve your service with our customizable, omnichannel cloud platform. Supervisors can easily monitor performance. Agents gain an intuitive and user-friendly interface. And your business can enjoy high scalability, flexibility on usage, and ‘pay as you grow’ pricing.
Joint insurance transformationAegon transformed both its back office and front-end customer experience rapidly by engaging with Atos to deliver operational and IT service improvements. Atos established a transformation culture, created a cutting-edge CX Lab to test service enhancements, and introduced robotic process automation to drive operational savings. Aegon and Atos now both invest in a mutual benefit fund for future joint transformation activities.
- 15% more capacity from operational excellence
- Greater customer satisfaction scores
- Highly engaged, motivated and up-skilled employees
Read the client story >
Find out more
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By Javier Ponce Suarez
Atos’s Digital Vision for Insurance
There has never been a time of change in the insurance industry quite like today. Nor such a wave of innovation and renewal. Explore the key drivers for this seismic shift in the insurance sector.
Head of Insurance Market
Global Head of Insurance Portfolio
Vice President – Business Transformation Services