ServiceNow

Reboot your customer experience through proactive application management

Digital Performance Monitoring

Proactive application management

Business alignment:

Real-time business process performance visibility

Incident reduction:

60% reduction in P1 incidents through self-healing apps

Incident resolution:

80% faster resolution through AI root-cause analysis

ServiceNow:

Integration blueprints transform incident resolution

Implementing and managing digital performance monitoring

Existing application monitoring and management systems are typically alert-based, have limited integration with wider enterprise operations platforms and operate reactively. The subsequent lack of visibilty and coordination creates significant challenges when attempting to resolve outages. The issue is further complicated where multiple service providers are involved.

In partnership with ServiceNow, AppDynamics and Dynatrace, we offer ready-built integration blueprints together with a managed service that requires zero capital investment.

Application Performance Monitoring (APM)

Our APM services provide:

  • Full-stack application monitoring and auto discovery (AppDynamics or Dynatrace)
  • SaaS application monitoring (Salesforce, SAP, ServiceNow, and etc.)
  • Rapid AI-based fault domain isolation
  • Integration with ITSM and automation tooling for auto-remediation and optimization
  • Problem diagnosis and root-cause analysis

Contact us to learn more about APM >

Business Process Monitoring (BPM)

Our end-to-end BPM services infuse your business processes with:

  • Performance visibility and anomaly detection
  • AI-based root-cause analysis of application, infrastructure and network processes
  • Support for both SAP ECC and SAP S/4HANA
  • Integration into Atos Bridge

Contact us to learn more about BPM >

Application Resource Management (ARM)

ARM services by Atos include:

  • AI-based optimization of virtual environments (on-premises and public cloud)
  • Reduced costs for assosciated software licensing
  • Automated scaling up or down based on application performance
  • What-if analysis to enable optimal cloud migration decisions

Contact us to learn more about ARM >

Application-aware ITSM

We’ve integrated the APM and analytics of AppDynamics and Dynatrace with the ServiceNow platform to bring you:

  • ServiceNow integration blueprints for AppDynamics and Dynatrace
  • Contextualized incident integration
  • Application self-healing

Contact us to learn more about Application-aware ITSM >

Client Story

UK government's cloud journey

One of the largest UK government departments was faced with deploying its first significant application into public cloud. Atos implemented APM into both development and production environments, and supported the government department for three years, from initial release through subsequent Brexit-related expansion.

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Performance matters

Digital performance directly affects business outcomes. How does your digital environment stand up to user expectations?

Read the brochure >

Application-aware ITSM

Quick video overview covering the value of integrating APM with ServiceNow.

Watch the video >

SAP Application Performance Management

Quick video overview covering the value of proactive SAP application management.

Watch the video >

Master your digital performance with Atos

80% of users won’t return after a frustrating digital experience. Performance matters. See what you can do about it.

Watch the video >

Key contacts

Andy Fleck

Head of Digital Performance Management

Linkedin | Mail

Cedric Piton

Head of Business Development – Digital Performance Management

Linkedin | Mail

Martin Doornbusch

Head of Managed Services – Digital Performance Management

Linkedin | Mail