Atos’s Consumer Experience Platform Solution helps payers meet modern members needs by digitizing their consumer experience strategy.
Quality:
Improved member experience
Better outcomes:
Better health outcomes and member experience while reducing cost
Value-based care:
Manage risk and deliver value-based care with identification
Trust:
100% security compliance
Improving member engagement to provide better outcomes
Reimbursement models are steadily shifting toward outcome-based medicine, so the need for improved member engagement has increased. Engagement solutions are designed with the member at the center. This approach not only improves outcomes, but member satisfaction as well.
A strong digital front door strategy leverages technology expanding member access, driving higher satisfaction and improving productivity. Digital consumer encounters bring the front door directly to the patient, meeting consumers where they are and allowing them to decide how and when they want to receive care.
Unified Collaboration & Communication
- Proactively educate and inform
- Improve member recruitment, satisfaction and retention
- AI driven solutions for operational efficiency
- Improve call solutions and resolution
- Improve Customer Satisfaction/Net Promoter (CSAT/NPS)
Data Centers & Hosting
- Next generation private and secure sovereign cloud services
- Fully interoperable hybrid or multi-cloud services
- Bare metal servers for highly demanding cloud deployments.
- Cloud edge and far edge solutions, combined with 5G connectivity
- EHR platform hosting
Find out more about our multi-sourcing service integration >
Virtual Consultations
- Integrated video collaboration platforms that enable virtual healthcare
- Implementation and management of cost-effective patient e-consultation
- Chatbot technology that helps users get instant, accurate answers
- Integration of Virtual Care platforms with EHR and back-office systems
- Care solutions promoting convenience
Remote Patient Monitoring Systems
- Vendor agnostic wearable devices, tablets and mobile devices
- Ability to gather patient data out of the healthcare setting
- Improved patient experience
- Increased patient engagement
- Improved understanding and proactive management of patient conditions
Contact us to learn more about Remote Patient Monitoring Systems >
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Despite the highly connected, information-dense world in which we live, disseminating accurate, up-to-date information about COVID-19 remains a challenge.
Delivering high quality care at a distance
The COVID-19 crisis has put a spotlight on the need for healthcare delivery to evolve to face new challenges. The telehealth solution from Atos can provide the answer.
Optimizing Patient Engagement In the Midst of a Pandemic
Technology can help healthcare providers and payers with providing their patients with information about the current pandemic or other healthcare topics. Listen how taking a tactical approach with these technologies can increase patient engagement and improve patient experiences.
Key contacts
Kimberly Marley
Global Portfolio Manager – Health & Life Sciences
Mary Sirois
Vice President, Global Healthcare Portfolio and Scientific Community Board Member