Ubiquitous Customer Engagement

Improve customer experience across all touchpoints

Omni-channel customer experience for retail

Improve your omni-channel customer experience

Personalized customer experience:

anytime, anywhere,
on any device

New shopping experience:

100% immersive

Understand your customers:

360° view on
customer behavior

Additional sales channel:

8% spend increase from voice purchases

Ubiquitous customer experience for retail

Our digital platforms and services enable retailers to provide a unified, seamless, contextual and personalized customer experience across all touchpoints, while automated services allow real-time adaptations to suit customer behavior, boost sales and improve loyalty.

Results:

  • Seamless customer engagement on any channel, anywhere and any time consumers wish to interact and buy
  • Turn consumer data into new insights enriched by AI to enhance the customer buying journey and experience

Customer knowledge and personalization

  • Understand, anticipate and predict evolving customer needs thanks to a 360° view of customer data with social media integration
  • Deliver customers personalized next-best-action predictions in real time leading to more cross- or up-selling and retention
  • Anytime, anywhere experiences for customers across all channels thanks to cloud technologies

Learn more about Customer 360 Degree and Personalization >

Conversational Commerce: digital virtual assistant

  • Voice enabled and talks
  • Responds to questions on product enquires, stock availability, order status
  • Helps customers to easily locate the product
  • Is voice enabled and works along with personal solutions (Google Home, Alexa)
  • Schedules deliveries / reschedules, checks inquiry status

Learn more about Conversational Commerce >

Immersive Shopping Experience

  • Enables retailers to create, manage and deploy a virtual store easily, in a WYSIWYG approach (no code needed)
  • Works on TV, phone, tablet, PC, and optionally with a virtual reality helmet
  • Allows customers to wander around the (personalized) store, dress up, get help from a personal shopper, and make purchases
  • Customers can share this with friends – to a “virtual crew” and on social networks

Learn more about Immersive Shopping Experience >

Client Stories

Damart

Voice commerce complements Damart's omnichannel model

Read the Atos press release >

Client Stories

Specialty retailer

Customer satisfaction increased dramatically as the retailer was able to fulfill orders as fast as, if not faster than, its online competitors could.

Read the Atos client story >

Client Stories

Musical instrument retailer

11% increase in customer retention for the world’s largest musical instrument retailer

Read the Atos client story >

Find out more

Retail blogs from the Atos experts

The conversational AI renaissance starts now: what comes next?
By Andrew Stephen

Read the blog >

Conversational Commerce

The new AI-powered voice platform takes center stage. Embracing this innovative, playful, and easy to execute solution speaks to all generations. Delivering this remarkable touchless experience will drive revenue growth.

Read the brochure >

Staying connected when customers aren’t shopping.
By Bram Steenhoek

Read the blog >

Key contacts

Terry Lobel

Global Head of Consulting and Marketing – Retail, Transport and Logistics

Linkedin | Mail

Michael Endres

Head of Portfolio Management Retail, Transport & Logistics

Linkedin | Mail