Improve your omni-channel customer experience
Personalized customer experience:
anytime, anywhere,
on any device
New shopping experience:
100% immersive
Understand your customers:
360° view on
customer behavior
Additional sales channel:
8% spend increase from voice purchases
Ubiquitous customer experience for retail
Our digital platforms and services enable retailers to provide a unified, seamless, contextual and personalized customer experience across all touchpoints, while automated services allow real-time adaptations to suit customer behavior, boost sales and improve loyalty.
Results:
- Seamless customer engagement on any channel, anywhere and any time consumers wish to interact and buy
- Turn consumer data into new insights enriched by AI to enhance the customer buying journey and experience
Customer knowledge and personalization
- Understand, anticipate and predict evolving customer needs thanks to a 360° view of customer data with social media integration
- Deliver customers personalized next-best-action predictions in real time leading to more cross- or up-selling and retention
- Anytime, anywhere experiences for customers across all channels thanks to cloud technologies
Conversational Commerce: digital virtual assistant
- Voice enabled and talks
- Responds to questions on product enquires, stock availability, order status
- Helps customers to easily locate the product
- Is voice enabled and works along with personal solutions (Google Home, Alexa)
- Schedules deliveries / reschedules, checks inquiry status
Immersive Shopping Experience
- Enables retailers to create, manage and deploy a virtual store easily, in a WYSIWYG approach (no code needed)
- Works on TV, phone, tablet, PC, and optionally with a virtual reality helmet
- Allows customers to wander around the (personalized) store, dress up, get help from a personal shopper, and make purchases
- Customers can share this with friends – to a “virtual crew” and on social networks
Find out more
Retail blogs from the Atos experts
The conversational AI renaissance starts now: what comes next?
By Andrew Stephen
Conversational Commerce
The new AI-powered voice platform takes center stage. Embracing this innovative, playful, and easy to execute solution speaks to all generations. Delivering this remarkable touchless experience will drive revenue growth.
Key contacts
Terry Lobel
Global Head of Consulting and Marketing – Retail, Transport and Logistics
Michael Endres
Head of Portfolio Management Retail, Transport & Logistics