Improve your omni-channel customer experience
Personalized customer experience:
anytime, anywhere,
on any device
New shopping experience:
100% immersive
Understand your customers:
360° view on
customer behavior
Additional sales channel:
8% spend increase from voice purchases
Ubiquitous customer experience for retail
Our digital platforms and services enable retailers to provide a unified, seamless, contextual and personalized customer experience across all touchpoints, while automated services allow real-time adaptations to suit customer behavior, boost sales and improve loyalty.
Results:
- Seamless customer engagement on any channel, anywhere and any time consumers wish to interact and buy
- Turn consumer data into new insights enriched by AI to enhance the customer buying journey and experience
Customer knowledge and personalization
- Understand, anticipate and predict evolving customer needs thanks to a 360° view of customer data with social media integration
- Deliver customers personalized next-best-action predictions in real time leading to more cross- or up-selling and retention
- Anytime, anywhere experiences for customers across all channels thanks to cloud technologies
Conversational Commerce: digital virtual assistant
- Voice enabled and talks
- Responds to questions on product enquires, stock availability, order status
- Helps customers to easily locate the product
- Is voice enabled and works along with personal solutions (Google Home, Alexa)
- Schedules deliveries / reschedules, checks inquiry status
Immersive Shopping Experience
- Enables retailers to create, manage and deploy a virtual store easily, in a WYSIWYG approach (no code needed)
- Works on TV, phone, tablet, PC, and optionally with a virtual reality helmet
- Allows customers to wander around the (personalized) store, dress up, get help from a personal shopper, and make purchases
- Customers can share this with friends – to a “virtual crew” and on social networks
Find out more
Retail blogs from the Atos experts
The conversational AI renaissance starts now: what comes next?
By Andrew Stephen
Conversational Commerce
The new AI-powered voice platform takes center stage. Embracing this innovative, playful, and easy to execute solution speaks to all generations. Delivering this remarkable touchless experience will drive revenue growth.
Key contacts
![](https://atos.net/wp-content/uploads/2020/05/terry-lobel.jpg)
Terry Lobel
Global Head of Consulting and Marketing – Retail, Transport and Logistics
![](https://atos.net/wp-content/uploads/2017/03/Michael-Endres.jpg)
Michael Endres
Head of Portfolio Management Retail, Transport & Logistics