Unified Communications and Collaboration

Foster rich and meaningful conversations

Enterprise Cloud Communication

Agile, data-driven, customer-centric communication

Proven:

+40m users worldwide,
leveraging a rich,
170-year heritage

Secure and supported:

Reliable, secure and
compliant platforms
with 24/7/365 support

Best in class:

Leverage industry-leading as-a-service platforms

Smooth:

Transform at your pace to maximize investments

Outcome-focused, agile, secure and compliant communication services

Increasingly empowered employees and customers expect communicating with you to be convenient, consistent and responsive. Rapidly changing technologies require the agility to support any channel, from any place, at any time and to adjust as needed – quickly – and with minimum effort. Atos Unify Cloud Communication solutions offer the following advantages to meet today’s challenges:

  • Cloud transformation journey and outcomes at your pace
  • Support for multiple global locations and at-home workers
  • Seamless, automatic software updates
  • Security, scalability and reliability built-in

Unify Office

  • Everything an organization needs to stay connected from an open, cloud-based platform
  • Team messaging, audio and video meetings, with enterprise grade phone capabilities — all in one place
  • Extensive integration choices including Microsoft Teams, Dropbox, Salesforce, Zendesk and more
  • More informed decisions with reporting and analytics built in, starting with 30 KPIs

Contact us to learn more about Unify Office >

Cloud Contact Center – powered by CXone

  • One experience – A unified customer and employee solution including inbound, outbound, analytics, workforce management and integration marketplace
  • One step ahead – act on AI-powered insights
  • One cloud – open, cloud native, scalable and secure
  • One destination – fast onboarding of capabilities and employees

Contact us to learn more about Cloud Contact Center – powered by CXone >

Orchestrated Cloud Communication Services

  • Consulting and operating services that harmonize, rationalize and transform communication investments
  • Innovation and digital adoption services options
  • Optimization of business processes for improved communication workflows
  • Integration services to enhance productivity
  • Walk-in, take-over (WITO) services to help reduce risk, costs and administration burden

Contact us to learn more about Orchestrated Cloud Communication Services >

Hosted Communication Services

  • All-in-one telephony, contact center and collaboration capabilities from a hosted cloud environment
  • Subscription-based service pricing
  • Carrier-grade resilience, scalability and security
  • Comprehensive management reporting and statistics, including outbound campaign management
  • Integration of third-party communication and enterprise solutions

Contact us to learn more about Hosted Communication Services >

Client Story

Answering the overwhelming calls for unemployment assistance during COVID-19

As businesses reacted to COVID-19 lockdowns with unavoidable layoffs, inbound calls to this state agency jumped from 800 per week to 70,000 per day. Atos provided the staff and technologies to answer the calls:
  • Walk In and Take Over management of contact center platform within a weekend
  • Over 100 agents onboarded within a weekend, and additional 1,000 agents within ten days
  • Average wait time reduced from 90 minutes to seven seconds

Read the Atos client story >

Find out more

Blogs on remote working and the future of work from our experts

Future ready: the new normal for offices, education and contact centers
by Mark Smith

Read the blog >

Getting to cloud to be ready for the next opportunity

Cloud and edge computing have already transformed digital services. We see cloud, edge and swarm computing enabling a more diverse ecosystem of applications and services.

Read more in Journey 2024 >

Fast forward to the future of work: How to future proof your skills and thrive in the “distance – economy,”
by Marianne Hewlett

Read the blog >

Key contacts

Sebastian Tietz

Head of Cloud Sales – Atos Unify

Linkedin | Mail